Job description
The City of Richmond Department of Justice Services is seeking highly qualified candidates for the position of Protective Services Counselor. The incumbent is responsible for providing routine oversight of program participants who have been referred by Richmond City Court Systems for Home Electronic Monitoring. This class provides intense supervision and monitoring to the assigned program participants to reduce recidivism. Work may include: preparing and submitting routine and special reports on assigned cases; monitoring assigned cases; providing individual and family guidance during crisis situations; and representing the Department of Justice Services in court appearances. The HEM program is a 24 (twenty-four) hour operation.
** This position may include days, overnights, weekends and holidays as scheduled. This position requires On-call work hours with shifts scheduled ahead of time or could be called in based upon business needs.
**This position is an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.
- Installing, troubleshooting, and conducting routine inspections of Global Positioning System (GPS) monitoring equipment
- Maintaining an inventory of equipment and supplies
- Conducting home/work/school visits
- Preparing written reports and documentation as required and needed
- Testifying in Court and providing reports to the Court
- Performing other related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of laws and legal procedures as it relates to home electronic monitoring; court proceedings and courtroom decorum; mental health training, including behavioral needs of program participants; human behavior; criminal behavior; proper search procedures and protocols; security operations; computer programs such as Microsoft Office Suite and electronic databases and related software applications. Demonstrated skill in communicating with various internal and external departments; dealing with program participants in an empathetic yet firm manner; enforcing rules and regulations; establishing a positive rapport with program participants; exhibiting sound judgment in stressful situations; identifying behavior induced by drugs or alcohol; intervening effectively in crisis situations; maintaining a calm composure; planning, scheduling, prioritizing, and monitoring program participant activities; providing effective and appropriate supervision. Proven ability to demonstrate awareness and attention to detail and understanding, interpreting, and conveying to others written policies, procedures, and instructions.
MINIMUM TRAINING AND EXPERIENCE:
- Associate's degree in Human Services, Social Services, Criminal Justice, or related behavioral health field
- Bachelor's degree in a related field is preferred
- Two (2) years of related criminal justice or social services experience
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the class
LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:
- A valid driver's license with a satisfactory driving record
- A valid Commonwealth of Virginia driver's license within 30 days of hire (Please note: A candidate's DMV record can have no more than 6 demerit points in one year. Additionally, a candidate with a DWI/DUI conviction within 3 years of the date of application or the date of hire automatically disqualifies an applicant. Conviction of more than one DWI/DUI automatically disqualifies an applicant).
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
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