Property Manager

Full-Time, Permanent

General Description:

The Property Manager provides a range of customer management services to tenants of Coalition Homes properties from first entry and lease development, site inspections, and tenant certifications to relocation and lease expiration close-out. This position interacts on a daily basis with the property bookkeeper and lead maintenance technician.

Essential Duties and Responsibilities

• Primary liaison with tenants on landlord-tenant issues
• Provide move-in/move-out responsibilities & Maintain tenant rolls
• Primarily responsible for annual certifications, lease addendums, program requirements
• Primarily responsible for tenant files, accurate documentation for identified program, and other records pertaining to the specific asset
• Provide timely responses to and manage tenant requests
• Prepare and send tenant correspondence eg. newsletter, memos, violation and eviction notices
• Manage unit work order actions in property management system
• Participate in weekly site inspections and document/follow-up on tenant related issues
• Meet with case managers regularly regarding tenant issues
• Coordinate bi-annual tenant community meetings based on geographical location
• Provide relocation assistance to tenants who are moving or displaced
• Participate in professional development opportunities. Assist senior Coalition Homes manager(s) in developing improved methods for best use of time and other resources
• Work collaboratively other departments or agencies to improve residents’ opportunity to achieve housing stability -Assist tenant with services together with case managers
• Assist with file audits, HUD management and occupancy reviews and HUD REAC inspections
• Able to accept other additional work-related duties assigned by the Senior Property Manager

Required knowledge, skills, abilities

Minimum 5 years property/tenant management experience or equivalent direct customer management experience

Certified Occupancy Specialist Certificate (COS) or Apartment Housing Manager (AHM) -required

Minimum 2 years’ experience in bookkeeping, accounting, or equivalent education courses

Attention to detail and ability to multi-task

Ability to effectively solve problems through use of analytical skills

Ability to work independently with minimal supervision

Functional knowledge of Microsoft Office, Yardi or similar property management programs

Comfortable with diverse populations (cultural, ethnicity, age, gender, economic, disabled)

Good written and verbal communication skills

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to drive, stand, walk, climb stairs, sit; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

Hours of Work: After hours work on evenings or week-ends may be required from time to time.