Job description
Project/PMO Specialist - (Wilmington, Delaware)
Key Purpose:
- To successfully manage and deliver complex/multiple programs or sub-project work streams within a business change program or contract mobilization/transition program.
- Coordinate project activities across various FM workstreams; lead and plan programs, liaise with all stakeholders regularly, and manage inputs across a team of colleagues and other 3rd parties/contractors where required.
- To support the Transition Architect in developing and delivering program scope and plans throughout the full lifecycle of the program (including Design, Implementation, Testing, and Handover to steady-state operations).
- To provide direction and ownership of the program/project plan, including project governance, and ensure stakeholders and business teams are prepared and ready to accept the deliverables.
- Manage all aspects of the program/project lifecycle to meet the time, quality, cost, and risk requirements /constraints.
- To manage the interdependencies, risks, and issues of the program/project daily.
- Provide a conduit between the client team and ISS SMEs, the Operations team, and Business Development where required.
- To provide an overview, governance & control, where appropriate, regarding the agreed operational / project budget.
- To offer a constant source of guidance and information to the Transition Architect to support the delivery of the commitments given to the client at program/project initiation.
Success Criteria:
- Define and implement programs/project plans based on the client's and ISS's requirements to deliver against the strategic and tactical objectives for the mobilization/transition.
- Operate to standardized Transition Framework processes, utilizing and improving on plans & tools to ensure the program/project delivers a ‘seamless transition’ through to ‘steady-state’ on the contract.
- Define, contribute to, and provide all required escalations as part of the applied governance model.
- Engage with key stakeholders and act as the conduit to ensure the change plan meets current and future business requirements.
- Identify dependencies and complexities relating to other workstreams, coordinating to support resolution and alignment.
- Manage the delivery of day-to-day Workstream activities following the program activity plan.
- Report and communicate program/project overall status, progress, risks, and issues.
- Highlight any issues or risks that may impact the project's successful delivery, ensuring business continuity during the transition.
- Maintain all program/project documentation and coordinate the collation of relevant workstream documentation to support and evidence the delivery of the program/project.
- Carry out the readiness review process, including regular assessment of priorities, and manage the successful closure of the program/project, ensuring that all lessons learned are captured.
Key Performance Indicators (KPIs)
- Successfully complete the program/project deliverables within agreed timescales, client needs, costs, and quality parameters, according to success criteria set out within the Program / Project Strategy or Terms of Reference.
- Proactively manage and contain risks and issues affecting program delivery, ensuring business and service continuity throughout.
- Demonstrate clear and positive team-working and effectively engage with organizational stakeholders.
- Quality assurance and overall integrity of the program.
Key Accountabilities:
- A minimum of 5 years of Program Management experience with exposure to the Retail Banking/Finance industry.
- Proven Program Management and Change Management skills.
- Experienced in using project planning tools such as MS Project.
- Exceptional consultation, presentation, and documentation skills.
- Demonstrable track record of successfully delivering one or more business change/transition programs.
- A minimum of 5 years of Program and/or Project Management experience.
- Sound knowledge in contract/service mobilization and service delivery in FM Operations.
- Ability to think strategically and understand the program's wider picture impact and benefit.
- Positive team working ethos and commitment to delivery and learning.
- Highly organized and responsive, with the ability to deliver under pressure.
- Demonstrable change management skills, including client and vendor engagement.
- Appropriate professional accreditation in project management methods.
- Computer literate - Microsoft Office, especially Excel and PowerPoint.
- Exceptional stakeholder management and communication skills.
- Good at data analysis, with strong attention to detail when required.
- Willingness to learn new change methodology and tools and drive forward change.
Desirable
- Facilitating teams to achieve defined outcomes – particularly within the workshop environment.
- Experience in working within matrix organizations/project teams.
- Program Management experience gained in a complex organizational environment.
ISS Group is a global organization committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
JOB DETAILS
Date posted:
OCT 25, 2022
Country:
UNITED STATES
Location:
NEW YORK, NY, US, 10166-0005
Job Category:
SERVICE EXCELLENCE
Full time/Part time:
FULL TIME
Requisition ID:
31265
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