Job description
Likewize is searching for a Project (Delivery) Manager to join our team at our global Headquarters in Southlake, TX.
In this role, you will be responsible for leading new and existing client implementations in the Americas. You will execute best-in-class client program deliveries, including close collaboration with supporting departments to deliver an exceptional client experience for new and existing programs. This position offers you the opportunity to play a key role in our growth and transformation globally.
You will execute best-in-class client deliveries for go-forward platforms for the following consumer-based lines of business at Likewize:
Under limited supervision, you will manage and be accountable for all aspects of client delivery for their assigned clients/projects.
Your day-to-day responsibilities include but are not limited to:
In this role, you will be responsible for leading new and existing client implementations in the Americas. You will execute best-in-class client program deliveries, including close collaboration with supporting departments to deliver an exceptional client experience for new and existing programs. This position offers you the opportunity to play a key role in our growth and transformation globally.
You will execute best-in-class client deliveries for go-forward platforms for the following consumer-based lines of business at Likewize:
- Device Protection, primarily mobile phones, tablets and wearables
- Extended Warranty for electronics, gadgets and appliances
- Trade-In for mobile phones, tablets, wearables, electronics and gadgets
- Affordability for devices, electronics and gadgets, including upgrades for mobile phones
- Premium Technical Support for devices, electronics and gadgets
- Repair Services for same unit repair via our WeFix brand
Under limited supervision, you will manage and be accountable for all aspects of client delivery for their assigned clients/projects.
Your day-to-day responsibilities include but are not limited to:
- Manage internal and client project teams through the delivery of new and existing programs, across all key functional areas. Key activities within this function include project planning & management, scope definition & change management, budget management, steering committee preparation & facilitation, risk/issue identification & mitigation/resolution, and project cadence management & communications.
- Support solutioning activities through product definition and documentation.
- Develop, grow, and maintain relationships with key client partners.
- Manage KPIs for assigned clients, ensuring performance aligns to and meets/exceeds client expectations, including scope, budget and timeline.
- New & existing client delivery leadership for internal & external teams.
- Execution of the launch-specific controls for delivery.
Requirements/Skills
If you are who we are looking for, you will have the following education, skills and/or experience.”
Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.
- Bachelor's degree OR equivalent work experience.
- PMI certification preferred.
- Communications internally to a broad audience.
- 5+ years of relevant experience in Delivery & Program/Project Management in a high-tech electronics, device purchasing, or extended warranty/insurance industry.
- Extensive experience with Outlook, PowerPoint, MS Project/SmartSheet (or other project planning software).
- Ability to travel up to 25% as required .
- Demonstrated experience as follows:
- Recommending policies and procedures.
- Initiating projects.
- Executing multiple projects simultaneously.
- Delegating complex tasks.
- Advanced and complex technical expertise.
- Big picture mobile phone industry knowledge including industry trends.
- External vendor and client management.
Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.
Are you ready to join Likewize?
At Likewize, we are trusted by many of the world’s biggest brands to look after their customers tech. When their tech goes wrong we make it right.
We offer device protection insurance programs, repair services, upgrade and recommerce solutions and also premium tech support.
The tech industry moves fast - but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.
Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?
We offer device protection insurance programs, repair services, upgrade and recommerce solutions and also premium tech support.
The tech industry moves fast - but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.
Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?
City
Southlake
State
Texas
Country
United States of America
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