Job description

The Field Service Project Manager will be responsible for overseeing the installation and maintenance of our energy monitoring and load control services across North America.

The Field Service Project Manager (FSPM) will also champion and deliver on key business initiatives in an effort to reduce costs and increase efficiencies within operations. Your mission is to work collaboratively with our customers, contractors, and a wide range of internal business and technology teams to successfully install and maintain our projects within our North American markets and ensure our customer

• Customer Success - Cultivate a culture of customer success among team members and partners throughout all stages of the customer lifecycle:
• Ensure internal/external customer satisfaction by responding to requests in a timely manner
• Proactively communicate Field Service expectations with National Contractors to insure timely completion of project deadlines
• Front line verification of customer data to assure the delivery of a top-notch customer experience and overall project performance
• Technical Service Management - Work with customers, vendors/contractors, and internal company stakeholders to define, scope, design, and implement projects: Develop and comply with standardized workflows to effectively manage project delivery within the contracted scope, timeline, and cost to ensure a first-class customer experience/product
• Network with technical teams to define system improvements in order to optimize operations and improve the customer experience
• Occasionally conduct site surveys of our customer facilities to determine the most cost-effective metering solution for our customers
• Create Scopes of Work based on customer request and/or site survey results along with Enablement Plans where necessary
• Field Service Management - Direct critical field service management functions:
• Ensure timely work order completion at high quality including the prompt resolution of any related exceptions
• Facilitate work order checkout and ensure compliance with all related quality assurance measures
• Escalation of unresolved issues to the appropriate internal team for follow up and issue resolution Oversight of contractor scheduling activity related to our customer base to ensure project quality and customer satisfaction
• On site and remote training of our contractor base where necessary to complete project scope
• Field Technology Management: Oversee and direct field technology management functions with a focus on high uptime and reliability at lowest possible total lifecycle cost:
• Assist with developing standardized procedures for installing and maintaining all field technology
• Identify and promptly resolve all related exceptions; work collaboratively with other technical teams to determine root causes and develop preventative handling measures

OTHER DUTIES

• Support and report on key Ops initiatives including:
• Field Services led Customer Self-Maintenance workflow and associated costs avoided Optimize and document changes to established Field Services DR installation and maintenance related processes
• Document newly created Field Services Storage O&M related processes .

Job Types: Full-time, Contract

Pay: From $46.15 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Project management: 1 year (Preferred)

Work Location: Hybrid remote in Boston, MA

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