Program Support Specialist

Full Time
Marshall, MI 49068
Posted
Job description
JOB
Under the general direction of the Program Supervisor, performs a variety of duties within a team environment and provides support and assistance to the manager and clients.

EXAMPLE OF DUTIES
1. Maintain administrative workflow by studying methods, implementing cost reductions, and developing reporting procedures.2. Create and revise systems and procedures by analyzing operating practices, studying utilization of micro-computer and software technologies, evaluating personnel and technological requirements, and implementing changes.3. Assist manager in the recruitment, interviewing, and selection of new staff members.4. Develop staff by providing information, educational opportunities, and coaching.5. Resolve administrative problems by analyzing information, and identifying and communicating solutions.6. Maintain rapport with other programs by researching and developing new services and methods and resolving problems.7. Input relevant data into databases through a variety of data collection systems.8. Create and provide information (e.g., flyers, applications, poverty guidelines) and education to program specific consumers, providers, and community partners.9. Prepare and submit program specific forms and reports as needed by staff or manager.10. Ensure providers and/or collaborating partners receive public health updates, recommendations, guidelines, and distribute materials as necessary.11. Produce and mail correspondence to program specific clients and providers/partners as needed.12. Track contractual service, creating reports as needed.13. Maintain inventory and distribute medical/program-specific supplies.14. Duties described in attachment A.OTHER DUTIES & RESPONSIBILITIES1. Participate in team and general staff meetings.2. Participate in public health quality programs (e.g., Quality Improvement, Quality Assurance, Quality Control).3. Participation in emergency exercises and training required.4. Assess own needs for professional growth and participates in education that increases knowledge and skills in area of responsibilities.5. Adhere to established policies and procedures and maintains client confidentiality.6. Perform other duties as assigned.ATTACHMENT AServes Temporary, 1 year grant-funded position from October 1, 2022- September 30, 2023 1. Maintain program fidelity to Title X requirements2. Assist with grant and workplan development and associated reporting3. Coordinate implementation of Family Planning workplans4. Coordinate and promote telehealth services5. Attend Family Planning Coordinator meetings and disseminate information to program Supervisor, staff6. Coordinate and participate in patient and billing chart reviews7. Assist Supervisor in program-related staff meetings8. Maintain supply inventory and ordering

MINIMUM QUALIFICATIONS
1. Knowledge normally acquired through the completion of an Associate’s Degree as well as completion of specialized training with an emphasis in computer applications.2. One to three years of experience in public health preferred.3. Strong Microsoft Office and data entry skills. Must become proficient in program-related software within 90-180 days contingent on the software.4. Strong interpersonal and customer service skills.5. Skills necessary to effectively manage a program assignment and daily operations.6. Maintain program-specific required certifications (e.g., HAPIS certification to provide HIV counseling and testing), if applicable.7. Ability to multi-task simultaneous projects requiring concentration and attention to detail with frequent distractions due to people or telephone calls.8. A valid Michigan driver’s license, an acceptable driving record, and a personal vehicle including proof of vehicle insurance are required.

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