Job description

Company Overview

For more than 50 years, Berkeley Food & Housing Project (BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, Amador County, Contra Costa County, Sacramento County, San Francisco County, San Joaquin County, and Solano County. We are proud of our team members who are very dedicated in our mission to ease and end the crisis of homelessness in our communities.

Program Description

A Pathway to Housing for Homeless Veterans! BFHP Roads Home program assists low-income Veteran families experiencing homelessness to attain housing placement and housing stability. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.

Position Summary

Under supervision of the Senior Program Manager, the Program Manager will manage the day-to-day operations of the Roads Home program. The Program Manager will be responsible for staff supervision and training, program compliance, budget tracking, and ensuring program is meeting overall contract objectives.

Essential Duties and Responsibilities

• Manage the day-to-day operations of the Roads Home program.
• In collaboration with the Senior Program Manager, hire, onboard, train, supervise, evaluate, and terminate as necessary all Roads Home staff.
• Review and approve all SSVF intake files for program eligibility.
• Ensure that clients receive appropriate services as required by our SSVF contracts.
• Meet with clients to resolve grievances as needed.
• Review and approve all financial assistance requests and provide to Finance department. Ensure all requests are accurate and timely.
• Participate in all VA calls as assigned.
• Maintain files and statistical information and assist with preparation of program statistical reports to comply with government and foundation contracts.
• Ensure the VA monthly repository upload is accurate and submitted on time.
• Collaborate with the Continuum of Care (CoC) and the other VA providers in the county to ensure services are delivered efficiently.
• Actively participate in the Veteran By-Name List efforts in collaboration with the CoC and other VA providers in the county.
• Co-lead the Veteran Leadership Team meetings in collaboration with other SSVF providers in the region.
• Facilitate weekly program staff meetings.
• In conjunction with the Senior Program Manager, plan and facilitate the quarterly all Roads Home Team Meetings.
• Attend and participate in all staff meetings, trainings, and case conferences, as assigned.
• Complete and submit own timesheets and approve staff timesheet in a timely and accurate manner.
• Work within the framework of BFHP’s Code of Conduct.
• Perform other tasks as assigned by supervisor.

Qualifications, Skills and Abilities

• Bachelor’s degree in Social Services or related field, or equivalent combination of education, training, and experience.
• Commitment to serving homeless individuals. 3-5 years’ experience providing case management services to homeless individuals, low-income Veterans and/or individuals with mental health or substance abuse issues.
• Minimum two years of experience in program management and staff supervision.
• General knowledge of local community resources.
• Strong community networking skills and ability to build resources and relationships that improve continuity of care.
• Knowledge of the VA Health Care system strongly preferred.
• Veteran status preferred.
• Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS data entry strongly preferred. Experience with database reporting and extensive data entry.
• Excellent verbal and written communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
• Ability to maintain professional conduct, attitude and appearance at all times.

Special Requirements

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
• Must be able to receive and maintain criminal records clearance.

Physical Requirements

While performing the duties of this job, the employee is

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

* Given the nature of our work providing direct services to clients, BFHP has a mandatory COVID19 vaccination policy*

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• San Francisco, CA 94118: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Case management: 3 years (Required)
• providing services to veterans: 1 year (Preferred)
• working with unhoused clients: 1 year (Preferred)
• Program management: 2 years (Required)
• SSVF: 1 year (Preferred)
• HMIS: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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