Site/Program: BVHM Family Emergency Shelter

Reports to: Director of Housing and Shelter Programs

Compensation: $65,000-$73,000 annually DOE.

Competitive benefits include health, vision, and dental insurance; vacation, sick leave, and holidays

Schedule: Full-Time, exempt position

Posting Date: Interviews to be scheduled on a rolling basis until position is filled

Agency & Program Description:

Dolores Street Community Services (DSCS) nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. A multi-issue, multi-strategy organization based in San Francisco's Mission District, we work to improve lives on an individual level as well as affect broader change by engaging in advocacy and community organizing. Our programs address a range of issues from homelessness to affordable housing to immigrant rights and services.

The BVHM Family Emergency Shelter uses the school's gym as a family emergency shelter. The program provides shelter for up to 20 families at a time and operates during evening and overnight hours from 6:00 pm to 7:00 am. The program provides coordinated, compassionate, and high‐quality services to youth and families from within the school experiencing homelessness.

Position Description:

Under the supervision of the Director of Housing and Shelter Programs, the Program Manager is responsible for the operation and security of the shelter sites and the supervision of shelter guests. The Program Manager supervises all staff, ensures they are working as a team and following strict program procedures. Typically, the Program Manager works 4 shelter shifts per week with additional daytime hours as needed for administrative responsibilities, assisting with program planning and implementation, and planning and attending required meetings.

Essential Duties and Responsibilities:

• Ensure the safety and security of shelter sites and respond to emergency situations, as needed
• Hire, train, supervise, and evaluate full- and part-time shelter monitors
• Coordinate, plan, and facilitate staff training and meetings
• Schedule staff on a weekly/bi-weekly basis
• Consistently enforce all shelter policies for staff and program participants
• Assist DSP Manager with program planning, implementation, and evaluation
• Make regular reports to management using daily logs, forms, e-mail, and phone calls; provides pertinent shelter data to DSP Manager for contract and grant reports

• Manage external relationships with government agencies and community partners, as necessary

• Report issues requiring repairs and maintenance to Shelter Facilities Manager
• Provide after-hour on-call support as needed for urgent shelter matters; cover shifts in emergency situations, as needed
• Submit receipts and completes other pertinent administrative tasks in a timely manner
• Facilitate daily check-in and check-out of guests from the shelter
• Mediate and de-escalate conflicts
• Remain awake and alert during assigned shifts, and ensure that other night staff are also doing so
• Attend organizational and departmental meetings, trainings, and activities
• Coordinate other shelter operations and perform other duties as assigned

• Maintain professional attitude and work ethic
• Comply with DSCS policies and procedures, and laws pertaining to the operation of DSCS
• Participate in ongoing professional development throughout the year

Qualifications:

• At least 2 years of experience providing services to homeless or extremely low-income adults, the LGBTQ community, day laborers and/or immigrants
• At least 2 years of college or university education in a related field strongly preferred
• At least 2 years of experience training and supervising staff required; program oversight/management experience strongly preferred
• Bilingual fluency in spoken English and Spanish, and the ability to write fluently in at least English, required
• Must be a self-starter, able to work independently, and be reliable
• Ability to stay awake during any assigned shift, lift approximately 30 pounds, and navigate stairs and narrow workspaces
• Knowledge of Microsoft Office programs such as Word, Excel and Outlook; experience using databases and grant management systems (GMS, CMS, etc.) a plus

Dolores Street Community Services is an equal-opportunity employer and seeks applicants of the greatest diversity possible, including women, people of color, queer individuals, persons with disabilities, including HIV, and formerly incarcerated individuals.