Position Title

Program Assistant - The Colonnades

Requisition Number

20122443

Type of Employment

Full-Time Regular

Number Of Months

10 (43 weeks)

Months Employed

August to May

Number of Hours per Day/Week

30 hours per week

Daily Hours

8am-3pm

Summary of Position

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for employees.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at three years of service. After four years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Education Requirements

Bachelor’s degree preferred. High school diploma or GED plus three or more years of related experience and/or training required.

Degree/Major

Length of Experience

Supervisory Experience

No

Supervisory Experience Detail

This position directly supervises student employees in administrative capacities.

Special Skills or Experience

Special Instructions to Applicants

This position is primarily responsible for maintaining operations in a residential neighborhood office and provides administrative continuity and stability in an office environment where the Community Director position may transition every few years. This position reports directly to the Community Director and maintains connections to the staff in the Residence Life central office. This position also provides guidance and support to the Community Director as they perform administrative duties and navigate university processes, procedures, and expectations.

Posting Date

01/17/2023

Closing Date

Open Until Filled

Yes

General Purpose of Position

The Program Assistant is responsible for the overall day-to-day operations of a Residence Life neighborhood office, utilizing exceptional organizational, interpersonal, and customer service skills via phone, email, and individual contact. Responsibilities include but are not limited to managing daily functions of the area office, including Facilities Management and work requests, budget coordination and billing for damages and work orders ; and training and evaluating student workers. This position provides support and assistance to the community director , neighborhood faculty members, student staff and residents.

Essential Duties and Responsibilities

1. Office Management and Inquiry Response
Provide primary administrative and office management support for the community director, neighborhood faculty members, student staff and residents. Primary presence in the assigned neighborhood office for student interaction, act as a resource for students, parents, and staff. Manage residential keys, Keywatcher master keys, and organize office correspondence and daily operations of the office. | 25 % of Time
2. Financial Processes
Reconcile credit purchases and maintain accurate records of budgets, monitor spending, and regularly reconcile balances for operational accounts. Track and process professional development request and expenses. Process occupancy checks, health & safety checks, check requests, and Print Shop requests. | 20 % of Time
3. Personnel Processes
Manage the recruitment, marketing, hiring, training, supervision, and evaluation of student staff providing support and mentorship while encouraging professionalism in the workplace. Facilitate onboarding processes for all neighborhood office staff, including student and professional staff. Contribute to student success by ensuring skills and knowledge gained through student employment connect to classroom learning and future career competencies. | 15 % of Time
4. Facility Processes
Prepare work orders and key requests for Facilities Management regarding neighborhood repairs and process billing charges associated with work orders. Maintain residential billing information for each residence hall or apartment in the neighborhood by individual, suite, and/or building. Communicate with service vendors regarding maintenance and repairs (i.e., Laundry and Vending). Act as room reservation scheduler for each neighborhood building and building manager. | 15 % of Time
5. Information Management
Maintain housing information for neighborhood (rosters, Room Condition Form s, room changes, leases etc.). Maintain confidential files and information about students within the neighborhood. Support community development goals by assisting with program planning processes such as purchasing, space reservation, catering orders, day-of preparations, advertising, etc. | 15 % of Time
6. Other Duties Support university events, including, but not limited to: Opening and closing of campus housing, Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation Serve on university, divisional, or departmental committees, task forces, and search committees Other related duties as assigned by supervisor.| 10 % of Time

Education and Experience

Bachelor’s degree preferred. High school diploma or GED plus three or more years of related experience and/or training required.

Does this position require driving for the university?

No

ADDITIONAL INFORMATION.

This position is primarily responsible for maintaining operations in a residential neighborhood office and provides administrative continuity and stability in an office environment where the Community Director position may transition every few years. This position reports directly to the Community Director and maintains connections to the staff in the Residence Life central office. This position also provides guidance and support to the Community Director as they perform administrative duties and navigate university processes, procedures, and expectations.