Product Analyst

Full Time
Remote
Posted
Job description

Who we are

FinThrive – formerly nThrive and acquired companies, TransUnion Healthcare and PELITAS – is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $7.6 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit FinThrive.com

What we offer

Our people make us great. We know that our colleagues are the most integral part of our story.

We offer a flexible, work-from-anywhere environment -coming together across time zones, countries, home offices and computer screens. Our valued team members work across the U.S., Canada, India and beyond.

We encourage you to take time away from work –whenever you need it. Our flexible time off lets you make time for what matters most. We want you to travel, refresh, spend time with family and friends, and give back to your communities. 

We’re big on professional development. Through training and education, we help you develop the skills you need to excel in your role and beyond.  

We’re proud of our award-winning culture. We've been certified as a “Great Place to Work” since 2017.  Our goal is to engender a culture based on diversity, inclusion and respect—a culture where your voice is valued—and you always have a seat at the decision-making table.

FinThrive Perks

· Fully remote working environment

· Flexible time off (FTO)

· Professional development opportunities

· 12 Weeks of paid parental leave

· In-person and virtual company retreats

· 5-days of paid volunteer hours at an approved 501(c)(3) Organization

· Company lump-sum contribution to HSA-eligible medical enrollees

· 401k Eligible upon date of hire—up to 3% company match

· Exclusive discounts from your favorite brands via PerkSpot

Impact you will make

The Senior Product Analyst fills a critical role in the product development life cycle, acting as a bridge between the product strategy and the delivery of a successful software product or service. A successful product analyst will work within a defined product strategy and roadmap, breaking broadly defined initiatives into more concise functional components and documenting functional requirements in the form of user stories and acceptance criteria. This may also entail conducting research and analysis through publically available resources and direct customer interaction in order to validate functional requirements, compliance requirements, and user interaction requirements. The Senior Product Analyst is also a critical part of the software delivery process, helping to clarify requirements during the development phase, proposing design options for user interaction, performing acceptance testing for completed features, conducting knowledge transfer to operations/sales resources, and assisting with the deployment of new features/products.

What you will do

  • Gather requirements using a variety of elicitation techniques (e.g., interviews, surveys, statistical analysis, etc.)
  • Research, analyze, and document compliance requirements relevant to assigned features/products
  • Proactively analysis of monetization opportunities for owned product, including leveraging existing product opportunities and developing new ones
  • Work with internal teams and partners to build consensus across cross-functional areas
  • Create relevant, usable documents that define business problems and proposed solutions
  • Author features, user stories, and defect stories within an Agile planning system
  • Create user interaction mock-ups as necessary
  • Track requirements and manage their change throughout the project life cycle and ensure that deliverables are managed
  • Coordinate configuration, testing and production migration activities in conjunction with the Quality Assurance Analyst to ensure product test and launch as planned
  • Work with leadership to define and refine the product roadmap
  • Assist with internal/external knowledge transfer to explain the purpose, content, and proper operation of new features/products
  • Contribute to the annual budgeting/planning process as needed
  • Perform other duties related to the product management, development, and deployment process as needed
  • Communicate clearly and concisely in all written and verbal communications

What you will bring

· Bachelor’s Degree in Business Administration, Finance, Accounting, Science, or Engineering

· 2+ years of experience within the enterprise web-based software development and/or software integration

· Strong knowledge of product management concepts and techniques

· Experience defining products and solutions which deal with large data sets from multiple sources

· Deep curiosity and solid research and/or data analysis skills that will produce insights and recommendations for the product vision

· Strong analytical aptitude and ability to understand complex business practices, break them into discrete processes, and create supporting documentation

· Strong written and verbal skills, including the ability to communicate technical topics to non-technical audiences

· Ability to interact with senior management and key business stakeholders

· Ability to work independently to research topics and articulate the impact of the research on product roadmap initiatives (e.g., gathering detail around the impact of a new regulatory statute)

· Ability to organize, prioritize, and manage multiple projects in a fast-paced, cross-functional environment with minimal supervision

· Ability to perform acceptance criteria testing on completed development projects and evaluate suitability of new features and/or products with reference to the established requirements

· Strong project management, organizational, attention-to-detail, and decision-making skills

· Strong customer relationship building skills

· Strong Excel skills and data analysis skills

· Proficiency with Microsoft Office products

What we would like to see

  • 3+ years of experiences in a product, business analysis, or software development role
  • 1-3 years of experience in healthcare industry (healthcare revenue management preferred)
  • Subject matter expertise in Revenue Cycle Management
  • Strong SQL and database knowledge
  • Experience with process diagram and flowchart (MS Visio, Draw IO, etc.)
  • Experience in a customer facing role

FinThrive’s Core Values and Expectations

· Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities

· Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear

· Must occasionally lift and/or move up to 15 pounds

· Must be able to talk, listen and speak clearly on telephone or video calls

· Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress

· Work environment: The noise level in the work environment is usually minimal

· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Job Type: Full-time

Pay: $95,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Application Question(s):

  • What is your desired Salary for this role?
  • Do you have a Bachelor's Degree in Business Administration, Finance, Accounting, Science, or Engineering?
  • What is your experience with product mangement?

Work Location: Remote

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