Job description
Microsoft Commerce & Ecosystems (C+E) is responsible for building, managing, and securing the products, processes, and services that our company runs on. As the first customer of our own products and services, Microsoft C+E charter is to influence and work with engineering teams across the company to build and grow the cloud products and services we deploy to enterprise customers at scale across the globe. The Customer Experience (CX) org within Microsoft C+E plays a critical role in the company’s digital transformation as we build and run the services to power and transform marketing, retail, commerce, industry solutions, and customer support & success for Microsoft.
As a Product Management Specialist, you will help us deliver best-in-class experiences for Microsoft Customer Support. As a product manager, you are expected to understand customer requirements for Microsoft support businesses and work with our product and customer service organizations to build roadmap of features and capabilities to improve customer service agent satisfaction and end customer satisfaction.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is remote friendly for US only locations.
Responsibilities
- You will anticipate unknown or unmet customer needs within multiple feature areas across divisions. You’ll then clarify any patterns of root problems and define solutions options for those feature areas across divisions.
- You will influence others to drive business impact across the organization and track success criteria & performance metrics for multiple feature areas across divisions.
- You will be an expert in identifying long-term investment opportunities and engaging partners to garner support for those feature areas.
- You will define a feature set and facilitate senior-level reviews with users and stakeholders and partners.
- You will own the roadmap for multiple feature areas across divisions, and will collaborate with a partner team to build golden configurations and drive scenario walkthroughs.
- As an expert, you will partner with others to collect performance metrics and form hypotheses for complex technical needs in order to improve product development in multiple areas.
- You will identify features to deprecate, manage customer communities, and build trust with targeted customers across sectors.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development OR equivalent experience.
Additional or Preferred Qualifications
- Bachelor's Degree AND 10+ years of experience in product/service/project/program management or software development OR equivalent experience.
- Experience in a cloud business application such as Dynamics 365, Salesforce, SAP, Oracle, etc.
- Experience in Customer Service or Support organization
- Experience mplementing tools for Cusrtomer Support organization
Product Management IC5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid vacation time, paid sick and mental health time, and several paid holidays, among others.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid vacation time, paid sick and mental health time, and several paid holidays, among others.
Our commitment to pay equity
We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding roles at Microsoft
The top of this page displays the role for which the base pay ranges apply – Product Management IC5.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
The top of this page displays the role for which the base pay ranges apply – Product Management IC5.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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