Job description
The world has changed, so we've reimagined what it looks like to be a full-time veterinarian.
Are you an experienced Practice Manager looking to work in a diverse and well-paced environment? Do you want your work to make positive changes in peoples lives so you can feel good about what you do too? Well our team at Best Friends Veterinary Hospital is dedicated to making positive changes too!
"We are here to support our patients in all stages of their life, especially during times of emergency when critical care is needed most!"
Our professional and courteous health care team aspires to excellence in medical quality and client service. We utilize the most cutting-edge knowledge, equipment, and techniques available to care for your pets and exceed your expectations. We recognize the bond between people and animals and thus treat pets as part of the family.
The Role You Play!
In partnership with the Medical Director, the Practice Manager plays an integral role in leading the hospitals' team and providing excellent customer service to our clients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.
Why Best Friends Veterinary Hospital?
- Best Friends Veterinary Hospital is a multi-site hospital located in Cookesville and Crossville Tennessee. We believe in giving pets the longest, healthiest life with those who love them.
- Our Crossville location has 4 amazing DVM's while our Cookesville has 3; all of our doctors agree that the familial culture they've created is of upmost importance. So you'll feel supported as you are a valuable part of this family!
- The team at Best Friends Veterinary Hospital is not only dedicated to compassionate care, but we also have a family culture among the staff. Our well supported team is always ready to share ways to practice quality medicine!
All our Benefits are rooted in ownership, growth, and well-being:
- Veterinary Stock Ownership Plan (VSOP®)
- 401(k) matching
- Flexible spending account
- Health insurance
- Dental insurance
- Life insurance
- Vision insurance
- Paid time off
- Paid parental leave
- Pet Health Discounts
- Voluntary Life and AD&D, and Short-Term Disability
- Long-Term Disability Coverage
- Health savings account
- Employee Assistance Program
- Professional development assistance
- Relocation assistance
- Flexible schedule
- Referral program
WE BELIEVE IN VETERINARY OWNERSHIP
VSOP® is an innovative way to have ownership in your hospital. It will provide you with the tools to grow both financially and professionally, without upfront monetary investment. As the hospital grows from your hard work and dedication, so will the value of your VSOP®.
SUVETO VETERINARY HEALTH
We are part of an innovative network of hospitals that are owned and operated by the veterinarians working in each hospital. Suveto is not corporate ownership, nor private practice, but enjoys the best parts and benefits of both.
Qualifications
- Minimum of 2-3 years' experience in a supervisory role
- Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).
- A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team
ESSENTIAL JOB FUNCTIONS:
- Responsible for overseeing the recruitment, interviewing, and hiring of staff.
- Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
- Assign job responsibilities to managers and delegate as necessary.
- Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
- Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
- Responsible for administration and review of non-medical client complaints.
- Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner. Also, Oversee billing, calculations of any discounts and other special accounts.
- Monitor purchasing so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within the Practice's guidelines.
- Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance.
- Review income statements and other financial data to find ways to improve revenues and hospital contribution. Meet regularly with veterinarians to review financial performance.
- Review accounts receivable to confirm proper and timely processing.
- Understand, participate and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
- Read and respond to all communication in a timely manner to ensure that the Practice's policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training follows if needed.
Key Responsibilities Include:
- People Management: recruiting, developing, disciplining, and terminating support staff, including annual performance reviews
- Financial Management: overseeing the hospital's P&L, including accounts payable/accounts receivable, payroll, and inventory
- Customer Service: resolving client issues and escalations and overseeing follow-up communications
Work Location: Two locations
All candidates to which offers of employment are made shall upon hire successfully complete a Background Check screening prior to first date of employment.
Equal Opportunity Employer. Privacy Notice
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