Job description
Job Title: Powertrain Test Systems Support Technician
Duration: 12 Month+
Location: Ann Arbor, MI
DESCRIPTION: .
Tasks include, but are not limited to:
- Perform onsite and remote troubleshooting of test equipment.
- Engage vendors directly to identify root cause of issues and implement countermeasures.
- Prepare documentation on troubleshooting efforts and results as well as standard work procedures for test equipment.
- Train users on new features of equipment and software.
- Provide general technical software support for installations, troubleshooting, upgrades, etc.
- Perform initial new equipment set up and commissioning for Panel laptops or other test systems.
- Coordinate with and provide support to Lab Ops Equipment team for equipment management.
- Participate in Client Way activities as requested.
- Complete client-assigned training by deadline.
- Abide by all client site regulations, including health, safety, and environmental procedures, including use of PPE.
- Schedule flexibility will be occasionally required for training and support meetings with Japan vendor.
Requirements:
- Excellent customer focus
- Intermediate computer skills, including ability to perform software installations and updates.
- Intermediate skill level with Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Good written and verbal skills with proficiency in English.
- Excellent organizational skills and ability to plan and prioritize work to meet deadlines.
- Ability to lift and maneuver equipment up to 35 pounds without assistance
- Good troubleshooting skills (software, mechanical, electrical, etc.)
What you may bring:
- Ability to read and speak Japanese.
- Familiarity with use of data acquisition or testing equipment
- Basic knowledge of electrical circuits and measurement equipment (voltage, current, continuity testing)
- College level coursework in technology (mechanical, electrical/electronic, computer, or similar)
- Experience in customer service or desktop support
Job Types: Full-time, Contract
Salary: $22.00 - $32.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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