Penske Media Corporation (PMC) is a pioneer in digital media and a platform innovator. Our brands include Variety, Rolling Stone, The Hollywood Reporter, Billboard, WWD, SHE Media, Robb Report, Deadline, Sportico, BGR, ARTnews, Fairchild Media, Vibe, IndieWire, Dirt, Gold Derby, Spy.com, and many others. Additionally, PMC owns several cultural events such as SXSW, LA3C, and Life is Beautiful.
We are not an agency; we own and operate these brands.

PMC, is hiring a Director, User Support to oversee the IT Support Services operations and functions across the organization. This is a key leadership position within the IT department. The Director, User Support is expected to work collaboratively with the IT Leadership Team and throughout PMC, particularly in providing VIP support. The closely-knit IT Support team focusing on support services for all essential IT functions for the company. We are seeking someone with independent judgment and common sense to work within a team distributed between NYC & LA.

As a team we keep over 1,300 end users operational every day. We work in a constantly evolving environment; the Director will learn and interact with new technologies. A service-oriented attitude and strong communication skills are essential. This position requires the ability to shift between in-person, phone, email, and remote computer administration as needed to support end-users in any of our offices around the world.

Day to Day

We are looking for a highly collaborative team player with a positive attitude and the drive to provide world-class customer service. You don’t need to check every box for the experience below; if you are passionate about this opportunity, we would love to hear from you. Facilitate and oversee the technical support and helpdesk roles to ensure effective and helpful support is provided to end users

• Oversee and facilitate the installation and maintenance of IT systems, hardware and software

• Identify and recommend upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization
• Maintain knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes and discontinuation will have on the organizations systems and operations
• Coordinate and schedule large-scale software and hardware installation
• Ensure IT-related projects and tasks are completed within specifications, on time and within budget

Required Skills:

• Deadline driven, time management skills
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Excellent supervisory and leadership skills
• Ability to function well in a high-paced and at times stressful environment
• Thorough understanding of technology, software and hardware

Qualifications

• 5-7 years’ experience in an IT Supervisory and/or Management role
• A service-oriented attitude and strong communication skills
• Enthusiasm for collaborating with team members, sharing knowledge, and finding solutions
• Experience working with and supporting distributed teams
• Detail oriented with the ability to multi-task in a constantly evolving environment
• Ability to work well under pressure

Typical wage range: $130k - $160k. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The total compensation package for this position will also include other elements, a full range of medical, financial, and/or other benefits including 401(k) eligibility and paid time off benefits.

PMC is committed to the health and wellness of our employees. As part of our company-wide rollout of PMC’s paid healthcare plan, effective for this role July 1, 2023, the company will pay 100% of the monthly health, dental and vision plan premiums for the employee and their family. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If you have more or less experience than specified on this job posting, please apply and list your salary expectations.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors).

It’s all About You…

At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets! Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness. We continuously elevate our offerings with more, for you.

About PMC:

Penske Media Corporation (PMC) is a leading digital media and information services company whose award-winning content attracts a monthly audience of more than 180 million and empowers more than 1 million global CEOs and business thought-leaders in markets that impact the world. Our dynamic events, data services, and rich content entertain and educate today’s fashion, retail, beauty, entertainment and lifestyle sectors. Headquartered in New York and Los Angeles with additional offices in 11 countries worldwide, Penske Media is the way global influencers are informed, connected, and inspired. To learn more about PMC and its iconic brands, visit www.pmc.com.