Job description

1.Greet,register, and assign rooms to guests. Issue room key and escort instructions to Bellperson or directly to guest as appropriate, without announcing room numbers.

2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

3. Keeprecords of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.

4. Computebill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine

5. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.

6.Take the initiative to greet guests in a friendly and warm manner.

7.Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.

8. Oversee hotel activities during the PM hours to include restaurant, lobby bar, banquets, etc to ensure they are operating smoothly

10.Other duties as assigned

Skills:

1.Speak clearly and listen carefully.

2.Use personal judgment and specialized knowledge to give information to people.

3.Communicate well with many different kinds of people.

4.Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone

5.Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. EducationHS Diploma or equivalent.ExperienceMinimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.Licenses/CertificationsN/AManagement

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Durham, NC 27703: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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