Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

Title/Position: Platform Maintenance & Quality Manager

Department or Business Unit: Technology and Platform Services, Clinical IT & Platform Operations
Reporting Structure: Senior Director, Clinical IT

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-Level

Travel Required: 10%

Overview of the Role:

The Platform Maintenance & Quality Manager is responsible for supporting the maintenance of applications for use by Privia Medical Group clinicians and Privia Partners. The Platform Maintenance & Quality Manager provides expert guidance in change management, ensuring all procedures, project management systems & automated systems are maintained to the highest quality standards.

Primary Job Duties:

Platform Maintenance & Quality

• Oversee all aspects of the maintenance process, from build requirements through to internal tracking & automation.

• Oversee team in establishing and conducting maintenance structure, pre and post live application optimization & planning for existing and new features as they are offered or released.

• Identifies workflow improvements and opportunities

• Resolves issues maximize effective use & visibility into maintenance management systems.

• Supports initiatives and recommends opportunities for increased efficiencies in maintenance, training & quality areas.

• Works with Privia Partners to update, optimize/improve shared documentation and processes

• Educates team members and Privia Partners on planned updates to shared documentation and process change requests.

• Plans and executes notification of any newly adopted processes & policies.

• Configure and customize systems as it relates to ongoing maintenance efforts.

• Stay up to date with the current state of technology and bring new suggestions.

AthenaNet Release Management:

• Responsible for the Release Management lifecycle that involves stages such as pre-loading release details in application for review, coordinating between teams, and facilitating timely responses from all stakeholders to meet deadlines.

• Conduct Release Readiness reviews (ie: Business Go/No-Go review of features)

• Work closely with EHR Lead to coordinate pre-release testing efforts between teams and ensure any possible defects and inconsistencies are shared with stakeholders & our athenaHealth resources.

General:

• Recruit, hire, and train direct reports on job skills and responsibilities.

• Manage expenses related to direct reports and activities to stay within operational budget

• Maintains confidentiality and complies with Health Insurance Portability and Accountability Act (HIPAA)

• Perform other duties as assigned

• 
  Strong technical capabilities

• Experience with project management tools

• Solid understanding of change management & platform maintenance

• Bachelor’s degree in a related field, or equivalent work experience

• Experience in quality assurance

• Experience in conducting training

• Experience in people management

• Understanding of Robotic Process Automation

• A minimum of one year experience with EHR configuration and customization

• Understanding of clinical terminology

• Solid understanding of healthcare informatics

Interpersonal Skills & Attributes:

• Strong sense of ownership and self-accountability

• Ability to prioritize focus

• Skilled in establishing and maintaining effective working relationships.

• Ability to communicate information clearly and effectively.

• Excellent analytical and problem-solving skills.

• Ability to interact with employees and vendors in a professional manner.

• Ability to work independently and with a team in a fast-paced and high volume environment with an emphasis on prioritization, accuracy, and timeliness

• Strong oral and written communication skills

• Solid judgement and decision making skills.

• Strong leadership capabilities.

• Strong people management skills.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.