JOB SUMMARY

The Practice Manager, Sr. is responsible for the day to day operations of one or more physician practices, with three or more providers and/ or generating in excess of 2.5 million in total charges per year. Responsible for the clinical, financial and operational aspect of the physician practice(s). Additionally, the manager will assess and provide recommendations for practice improvement as requested by HCVI Leadership. Directs the daily operations with responsibilities including staffing and human resource management; recruits, hires and oversees the training and orientation for clinical and administrative staff and provides ongoing supervision and evaluation of administrative support staff. The ongoing supervision and evaluation of clinical staff is shared with the physicians in the practice. Responsible for tracking monthly clinical and financial statistics, overseeing time of service billing and collection functions, maximizing patient flow and optimizing the work environment to facilitate open communications and professional excellence. Promotes teamwork and facilitates a smooth flow of daily operations of the practice. Provides friendly, caring service that shows respect for customers and associates that meets their needs and exceeds expectations.

JOB QUALIFICATIONS

Education: Bachelor’s Degree in Business Administration or related field or equivalent combination of education, experience and training that provides the required job knowledge, skills and abilities, combined with demonstrated professional growth and achievement.

Licensure: N/A

Experience: Minimum 5 years’ direct experience in the field, with two (2) years management experience required including oversight of financial systems, HR, Billing, Coding and/or Collecting and Marketing experience. Practice management and EHR experience required.

Skills: Excellent presentation, oral, written and interpersonal communication skills to effectively interact with all levels of management, internal and external customers and the ability to present information accurately and effectively to diverse audiences; ability to communicate with others in antagonistic situation using appropriate interpersonal styles and methods to reduce tension or conflict and maintain professionalism in accordance with corporate standards.

Strong interpersonal and consultative skills, ability to work in concert with others to accomplish objectives and goals; ability to build solid working relationships across divisions/functions. Strong project management skills; ability to formulate actions plans and timelines and to execute those plans; ability to manage multiple initiatives simultaneously.

Ability to achieve results through team efforts; ability to assist with the management of the department’s budget, while maintaining and improving quality standards; ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized guidelines and procedures.

Advanced proficiency level using PC related programs such as Microsoft Word, Excel, & PowerPoint, etc.

PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS

Normal office environment.