Job description

Host/Hostess Position Description

POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.

EXPERIENCE, EDUCATION AND SKILLS REQUIRED

• Previous customer service experience in a Food and Beverage operation preferred.
• Food Handlers Certificate Required.
• Read, write, speak and understand English.
• Excellent customer service/communication skills and phone.
• Available to work required schedule which may include weekend, holidays and overtime as needed.
• Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to 6 hours; able to use hand motions when cleaning and wiping menus and table tops/counters.
• Must be able to lift and carry up to 35 lbs. (Host/Hostess supplies, china and glassware to bus/re-set tables).
• Must be able to push or pull 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers).

ESSENTIAL RESPONSIBILITIES

• Greet and serve guests in an energetic and friendly fashion.
• Monitor the dining area and select tables for guest seating, depending on food server activity and guest comfort; show the guests to their tables.
• Create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the facility and dining area, and be able to respond to guest questions about the menu and speak with enthusiasm about our courses.
• Answer the telephone and take reservations and to-go orders.
• Work as team with food servers; assist servers with clearing plates and refilling drinks, according to service etiquette.
• Handle cash and card transactions, ensure charges are accurate and return correct change to guests, if required.
• Notice and report potential safety issues or customer concerns to a supervisor.
• Other duties and responsibilities may be assigned.

PHYSICAL AND MENTAL DEMANDS

· Must be able to work as a Team Member

· Must be able to multi task

· Able to lift and carry up to 35 pounds

· Able to walk or stand for nearly 100 percent of shift

Job Types: Part-time, Temporary

Pay: $15.50 per hour

Benefits:

• Employee assistance program
• Employee discount

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you willing to go through a drug/background screenings?

Work Location: In person

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