Job description

Join the Foodland Family and earn up to $1,000 to $3,000 hiring bonus*!

*Hiring bonus amount varies by position and location and will be paid according to the terms and conditions of the company’s hiring bonus program. Bonus payments are subject to any/all applicable taxes. New hire must start working between 10/1/2022 through 12/31/2022 to be eligible for the hiring bonus. Hiring bonus will be paid in installments based upon duration of continued employment. New hires must work at least 90 days to receive full payment.

Foodland Super Market, Hawaii's largest locally owned grocery retailer is looking for energetic, outgoing and responsible individuals with a passion for excellent customer service, to join the Guest Services team as Personal Shoppers (part-time) for our Mililani store.

This hourly position reports to the Store Director, Assistant Store Directors, Dept. Leads and Captains.

Ideal candidates have strong customer service focused skills, are excellent communicators, highly motivated, detail oriented, positive, outgoing and organized.

Personal Shoppers provide superior customer service to all customers who visit Foodland and acts as a liaison between the store, shopping center and the surrounding community.

Duties and Responsibilities includes but not limited to the following:

• Have a full understanding of the Foodland-To-You service and execute outreach to bring in customers
• Help customers create accounts, place orders, and trouble shoot
• Responsible for picking customers’ orders with 100% accuracy and must select products that are the best quality (produce, meat, seafood, canned goods etc.)
• Picking the order using a mobile device
• Work with other in-store departments to fulfill orders
• Pick items for substitute
• Calling customers regarding order for substitutes or out of stocks with excellent customer service
• Review, validate, ringing and true-up (charge customer online), bagging and closing out orders
• Complete any necessary add-ons or refunds to customers order on the POS and on the webform
• Delivers order to customer by curbside pick up
• Delivers orders that are accurate and on time to customers while providing excellent customer service
• Strong verbal and written communication skills to be able to build sustainable relationships and engage customers by taking the extra mile
• High attention to detail is a must, including minimal or no transactional errors, in order to double check the orders picked for quantity/quality control
• Professional, helpful and friendly attitude coupled with ability to listen, train team members of the SOP’s of the Foodland-To-You Program
• Excellent customer relations skills as a problem solver with an interest in resolving customer issues
• Meet store/team’s sales goals

Requirements:

• Must be 21 years of age or older
• Must be able to drive and have a valid driver’s license with a clean abstract
• Must be able to pass qualifications for Hui (Oahu only)
• must pass math test and cashier training after hire
• must be able to deliver orders to customer by curbside pick up
• must be able to complete grocery deliveries
• able to lift, maneuver, and/or carry 50 pounds, at, above and below waist level
• able to successfully operate company systems and machines used for ordering, navigation, and transportation
• Must be able to work weekends, evenings and holidays (open/flexible availability required for full-time positions)
• Must have valid TB clearance

To apply, submit your resume to this posting and reference the Personal Shopper – Mililani position in all communication.

We're sorry that we will not be able to respond to all submissions. Qualified candidates will be contacted.

Foodland Super Market, Ltd. is an equal opportunity employer.

Job Type: Part-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• personal shopper: 1 year (Preferred)
• delivery driver: 1 year (Preferred)
• cash handling: 1 year (Preferred)
• retail customer service: 1 year (Preferred)

License/Certification:

• Driver's License w/clean abstract (Preferred)
• TB Clearance (Preferred)

Work Location: One location

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