Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The People Solutions Analyst will be responsible for leading a 2 person People Solutions front-office operations pod/team for North America.

This Analyst will focus on building a culture of continuous improvement ensuring efficient and consistent employee experience. The role reports to the Manager, People Solutions.

Essential Functions:

Lead Front-Office Pod/Team: Lead a pod/team of professionals to respond to all employee HR questions and support new People/HR program launches. Key areas of responsibility:

• Benefits queries from Employees: Lead the pod/team that will answer questions from employees around company benefits, and partner with Benefits COE team to administer annual open enrollment
• All other HR queries from Employees: Partner with the pod/team that will either resolve the issue or escalate the same to appropriate specialist team

Stakeholder Engagement and Communications: Build a strong working relationship with COE teams like Benefits. Communicates with others within the job function and influence functional leadership.

Transition of New Processes into Shared Services: Assist with training, shadowing, documentation, resources mapping.

Execution Metrics: Accountable for meeting the day-to-day performance metrics and ensuring positive employee experience. Utilize metrics to demonstrate and communicate Shared Services value.

Training & documentation: Responsible for ongoing training, and documentation for all processes and activities within the scope of work.

Quality Control Efforts: Delivering on an internal quality assurance program leveraging key metrics that helps measure performance against SLA's, volumes, customer satisfaction & quality.

Work Arrangement: This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.

Qualifications

Basic Qualifications:

2 years of work experience with a bachelor’s degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD). Experience using enterprise-scale HRIS (like Workday) and HR Case Management systems (like ServiceNow).

Preferred Qualifications:

• 3+ years of work experience with a bachelor’s degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD)
• Knowledge of HR functional policies and practices.
• Preferred Workday and ServiceNow experience, other comparable software tools acceptable.
• Collaborative style and a good team player with a strong customer focus mind-set that focusses on employee experience and continuous improvement for all processes.
• Proven track record of managing the partnerships with COEs.
• Experience with successfully transitioning work to HR Shared Services.
• Strong communicator who can deliver impactful presentations to leadership.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 72,000.00 to 91,800.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.