Peer Patient Engagement Specialist (Gaithersburg, Day Shift)
Full Time
Gaithersburg, MD 20877
Posted
Job description
Responsibilities:
- Serve as point of contact to patients, their families/representatives, outside agencies, and referrers.
- Work to engage patients in their care, make daily appointment reminder contacts and follow up calls to patients who no show or cancel appointments.
- Assist patients in finding resources to reduce barriers to care and facilitate/schedule appointments.
- Enter required information into electronic medical record.
Requirements:
- High School Diploma/equivalent and (2) years of direct job related experiences.
- Interpersonal skills to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts.
- Must be a person in recovery from a behavioral health condition.
- Ability to keep appropriate boundaries with clients so that relationships are work related only
- Analytical skills sufficient to edit documents, generate reports and logs, and summarize quality monitors.
- Excellent written and verbal skills for phone calls, letters, and documenting in the electronic medical record.
- Previous experience working in medical office preferred.
- Must be proficient in the use of personal computer with Windows software.
- Analytical ability sufficient to gather and interpret data, apply knowledge of Health System programs to patient needs, investigate and resolve patient concerns and questions, and handle designated administrative detail.
- Knowledge of Recovery and Wellness Concepts.
- Peer Specialist training preferred but not required based on experience.
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