• Greets individuals over the PBX in a professional, caring, and courteous manner.
• Provides receptionist service over the PBX, and direct calls to the appropriate department or person in a professional manner.
• Adheres to all hospital and department policies, procedures, and goals.
• General office functions as assigned to support the department efficiency.
• Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
• Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring.
• Identifies department and self when answering the telephone.
• Able to handle heavy phone volumes.
• All calls are answered in a timely manner.
• Scans charts on discharged patients, ER treat and releases, outpatients daily to assist the department.
• Ensures that insurance cards, orders and other admission documents are complete and copied as needed for scanning.
• Ensures the admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying.
• Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately. If any discrepancies alert department manager or supervisor.

• Excellent customer service skills.
• Ability to communicate effectively with others.

Benefits:

• Medical, Dental, Vision, Paid Time Off and Tuition Reimbursement for full time employees
• 403b with matching contributions and Sick Time available to all employees
• On-site 40,000 sq. ft. Wellness Center with a fitness classes, personal training, indoor pool, racquetball, and basketball courts
• On-site day care exclusive to KRMC employees’ children of all ages
• So much more!

Facility Profile:

Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare, a teaching hospital, and a member of the Mayo Clinic Care Network. We provide a full continuum of highly technical and specialized medical services to meet the healthcare needs of our community.