Supports systems within the University System of Georgia. Engages in system administration, and hands-on functional support necessary to maintain the University System of Georgia’s vision for improved payroll services and promote a responsive, service-oriented team operation.

• Works with technical and end-user staff to analyze and trouble-shoot errors
• Research issues and/or problems reported by customers and provides support, assistance and when applicable, resolutions
• Develops and maintains documentation and procedures
• Mentor and cross train internally with team members
• Prepare and administer training to institution practitioner partners
• Ensures prompt, accurate reporting and payment of federal, state, and local payroll taxes and returns, garnishments, retirement, and spending accounts for each of our 26 institutions
• Serves as institution and 3rd party vendor liaison for the purpose of managing issues and ensuring accuracy
• Responsible for the preparation and payroll processing for institutions including balancing and review of all output, investigation, and correction of errors
• Assist with system testing of all payroll related updates in conjunction with ITS, supervisors and managers
• Responsible for balancing and transmission of all vendor and bank interfaces of payroll related data
• Escalates any reconciliation and payroll production issues
• Provides output data and reporting upon request
• Supports the facilitation of meetings and provides trainings including preparation and presentation
• Provides accurate and up-to-date communications
• Processes, supports, and maintains reports related to payroll administration
• Works cross-functionally to maintain data integrity and to ensure timely and accurate payroll processing
• Participates in cross-functional SSC project teams
• Continuous risk assessment and recommendations of process improvements

In addition to the above, other duties may be assigned outside of the scope of this description.

This position requires a bachelor’s degree and two years of payroll administration experience, or any equivalent combination of education, experience, and training which provides the necessary knowledge and skills.

• Strong organizational and time management skills, effectively managing workflow and ability to manage multiple tasks and timelines
• Strong written and oral communication with ability to train staff and customers in functions and reporting
• Ability to effectively work with a diverse group of staff, technical staff, and functional end-users

• Ability to plan, organize and schedule duties to meet rigid deadlines and changing priorities
• Ability to process a high volume of detailed work in a fast-paced environment with multiple priorities and changing demands while being responsive to end user needs
• Extremely detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player
• Knowledge of practices and procedures related to payroll administration
• Intermediate knowledge of Payroll, Federal, State and Local tax regulations, retirement, garnishments, and spending accounts
• Experience with a variety of HRMS software programs
• Proficient experience with Microsoft applications
• Ability to operate standard office equipment
• Excellent research and problem-solving skills
• Proven Customer Service Skills