Patient Support Specialist (Cystic Fibrosis), FT (hybrid)
Full Time
Boston, MA 02110
Posted
Job description
Job Description
Job Description
Vertex is at the forefront of cutting-edge scientific research with four transformative cystic fibrosis medicines on the US market, and we are seeking out aspirational individuals to join our Guidance and Patient Support team (GPS). Our GPS team is the face of Vertex to patients with cystic fibrosis (CF) who are prescribed our medicines – we ensure they can access their therapy, have appropriate educational support and resources, and stay on track with their treatment plan. Each Patient Support Specialist provides long-term, personalized case management support for CF patients. We have a tight-knit, dynamic team that has a real passion for helping patients.
Key Responsibilities
- Build long-term, personalized relationships with CF patients and families via phone to support access and adherence to Vertex medicines
- Provide ongoing support to patients throughout their treatment journey with product education and living with CF resources to help them stay on track with their prescribed Vertex medicine
- Provide extraordinary service and build meaningful connections with external partners, including healthcare professionals (HCPs) and specialty pharmacies (SP)
- Partner with reimbursement vendors to obtain information needed for reimbursement and communicate needs to clinical care teams
- Use reimbursement knowledge to counsel patients/caregivers on options and to assess financial assistance eligibility
- Apply strong trouble shooting skills to navigate access and adherence-related issues (i.e. comfortable with leveraging critical thinking and various resources to guide decision making)
- Demonstrate adaptability and flexibility to proactively seek out opportunities to support patients and your teammates (i.e. collaborate with your manager and teammates to adjust day-to-day responsibilities to support patient needs within your assigned geography)
- Navigate customer-relationship management (CRM) platform in daily interactions with ease and rapidly learn internal team processes
- Utilize analytics tools to proactively monitor and rapidly respond to trends
- Maintain confidentiality of patient health information and act in compliance with all laws, regulations, and Vertex Company policies
Qualifications
- Relevant work experience in customer service, case management, healthcare, education, or comparable roles
- Able to work from our Boston headquarters 3 days per week
- Skilled at relationship management and committed to helping others
- Strong listening, verbal, and written communication skills
- Demonstrates ability to facilitate appropriate judgment in decision making and tirelessly problem solve
- Capability and willingness to work independently in a dynamic environment, multitask and self-prioritize workload
- Ability to function as a dedicated team player
- Demonstrates curiosity and keen on consistently learning new things
- Working knowledge in payer reimbursement is a plus
- Fluency in Spanish (optional)
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Please note that Vertex requires COVID-19 vaccination for all employees working in the U.S. as a condition of employment at Vertex, subject to medical, religious or other accommodations or exemptions required by law. We believe this requirement is vital to keeping everyone at Vertex and in our communities safe. This requirement applies to both existing and new employees who may at any time work on-site at a Vertex facility or visit another location on behalf of Vertex (e.g., conferences, customer visits, etc.), including all remote employees. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com.
www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.