Job description

We are excited to announce an opportunity in the growing Pulse Heart Institute! The Institute is a partnership between Cardiac Study Center, MultiCare Regional Heart & Vascular Centers and MultiCare Medical Associates. These organizations share a long history of delivering clinically innovative firsts to the region.

Pulse Heart Institute is the first of its kind in our community and combines the best of private practice with the extensive capabilities of a large health system. It is an integrated, cardiovascular organization to unite cardiac, thoracic, and vascular services into one cohesive unit. Pulse works to build a seamless, comprehensive range of care in both adult inpatient and outpatient settings.

Pulse Heart Institute is working to realize the vision of becoming a world-class health care organization and a destination center for cardiac, thoracic and vascular care. Patients in our community and beyond can experience better outcomes, significantly improved access to care, a refined, patient-centric approach and advanced state-of-the-art programs.

If you are interested in joining an exciting venture in cardiovascular medicine, please submit your resume for consideration.

NO PHONE CALLS PLEASE

This position will have a home base at our Tacoma Office.

Summary:

Makes and schedules patient appointments in an efficient and timely manner. Arranges consults with other physicians. Answer phones, greet, instruct, and direct patients and visitors. Serve as a liaison between patients and medical support staff.

Essential Duties and Responsibilities:

• Schedules testing to be performed at CSC.
• Schedules or reschedule appointments for patients as needed.
• Attaches all electronic Epic referrals to appointments at CSC.
• Arranges for consults with other physician's offices.
• Schedules any testing performed outside of our office for patients.
• Greets patients and/or visitors.
• Distributes doctor’s schedule for next day’s appointments.
• Schedules patients from Epic in Basket and Epic Referral List daily.
• Completes confirmation calls for all CSC appointments and locations as per policy.
• Schedules all referrals that are sent to CSC via fax or mail.
• Registrations of any new patients who have not already pre-registered.
• Clarifies referrals are called and maintained daily.
• Escorts patients to exam rooms when necessary or requested.
• Completes paperwork and computer data for no-shows, reschedules and cancellations.
• Notifies Patient Rep if referral is needed for patient’s appointment due to insurance change, walk-in, etc.
• Reviews assigned provider schedules daily and maintain.
• Takes co-payments and payments. Balance ledger at the end of the day and verify amount in cash box. Deliver cash box and ledgers to the business office at the end of the day (as required for offices in Gig Harbor, Lakewood and Auburn).
• Arranges for interpreting services as needed per protocol.
• Backs up call center as needed or directed by Team Leader or Manager.
• Handles in office emergencies per CSC protocol.
• Assists RN, ARNP or MD for direct hospital admissions as needed or instructed.
• Answer all inbound calls for the Cardiac Study Center.
• Perform patient reminder calls.
• Travel to any of the various Cardiac Study Center locations (Auburn, Gig Harbor, Lakewood, Puyallup, and Tacoma) as needed.
• Acts as a resource and preceptor for new hire appointment desk/call center staff.
• Other duties as assigned.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:
High School Diploma or general education degree (GED) and six months work related experience or training required which includes: knowledge of medical office procedures.

Certificates and Licenses:
No certifications or licenses.

Communication Skills:
Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.

Language Skills:
Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to effectively present information in one on one and small group situations.

Physical Demands and Work Environment:

The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is typically performed in an office environment, with a moderate noise level and may require sitting for extended periods of time.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms to type on a keyboard. The employee is regularly required to talk or hear on the telephone and in person with individuals and groups. The employee is rarely required to climb or balance, stoop, kneel, crouch, or crawl. The employee must rarely lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus to produce or review reports. The incumbent is required to read and respond to documents in hard copy and electronic form.
This position occasionally requires travel.

We offer a competitive wage and a comprehensive benefits package. This job has the potential to be remote once demonstrated job know and productivity goals are achieved (typically after six months of on site work).

An offer of employment is dependent upon a satisfactory background check and receipt of proof of COVID vaccination - per the decree of the Governor of the State of Washington for healthcare workers.

Job Type: Full-time

Mon - Fri 8:00 to 4:30 p.m.

Job Type: Full-time

Pay: $18.20 - $22.19 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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