Job description
- Optimize clinician time by scheduling appointments according to provider specifications or templates.
- Screen calls to determine if physician or clinical staff should take the call. Refer/re-route calls as needed.
- Utilize call center liaison for clinical questions.
- Travel between multiple locations.
- Chart Preparation
- Works within EMR with scheduler under appointment flow, notifying clinical staff of patient’s arrival via EMR scheduler check in and check out process tab.
- Confirm necessary appointments, reschedule and cancel appointments, follow up with patients who “No show” utilizing our automated confirmation system.
- Maintains a professional, orderly, clean and secure front desk and reception area.
- Review paperwork to ensure the patient is registered correctly.
- Scan documents to patient electronic chart.
- Collects co-payments or past due balances.
- Obtain insurance referrals from primary care physician.
- Maintains patient accounts by obtaining, recording and updating personal and financial information.
Waiting period may apply.
Opportunity to work remotely.
COVID-19 considerations:
To keep our front desk safe, we've installed plexi-glass barriers and utilize curbside check-in. All patients are screened 1 day prior to their appointment. We follow the recommendations of the CDC, Main Line Health, and PA DOH.
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