Job description
Nemours is seeking a PSR II to join our team in Wilmington, DE. This scheduling will be every other weekend from 7:30am to 4:30pm (Saturdays & Sundays)
. The PSR II is responsible for organizing and operating the office systems related to appointment scheduling, patient check-in including data verification, charge entry and cash collection, statistical tracking office communications, imaging management, word processing, and updating of patient electronic medical records.
Essential Functions:
10. Monitor Waiting rooms and keep patients informed of delays.
Job Requirements:
High School Diploma required
. The PSR II is responsible for organizing and operating the office systems related to appointment scheduling, patient check-in including data verification, charge entry and cash collection, statistical tracking office communications, imaging management, word processing, and updating of patient electronic medical records.
Essential Functions:
- Receive patients in a professional and caring manner.
- Gather and update information regarding demographics, insurance, and obtain consent forms for walk-in patients and scheduled appointments in a respectful and confidential fashion.
- Register patients for Medical Imaging studies, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation. Refer to Nemours Financial Assistance as needed
- Schedule and confirm appointments for diagnostic testing using the following process; confirm physician order, identify sedation vs. anesthesia cases, assign proper dates and times for appointment with appropriate table time, nurse time, proper protocol , and which scanner is needed, give preps as needed, offer satellite locations if appropriate, and add detailed document appointment notes.
- Maintain knowledge of PACS systems to assist patients with copies of studies performed in Medical Imaging. Upload outside images into PACS and other web based imaging products
- Obtain authorization and pre-certification for consultations and diagnostic testing for outside physician orders. Maintain Action plan excel sheet.
- Document and follow up on: referrals, no-shows, and cancellations.
- Answer telephone using proper phone etiquette and direct calls using Nemours Standards of Behavior.
- Maintain content and organization of medical records.
10. Monitor Waiting rooms and keep patients informed of delays.
Job Requirements:
High School Diploma required
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