Job description
From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.
CHI Health would love to add a Patient Service Rep (Clinic Receptionist) to our Internal Medicine clinic at our Dundee location off of 50th & Underwood!
Hours: Monday-Friday 7a-5p, NO weekends & NO holidays
CHI Health strives to care for you the way you care for your patients.
We understand you have personal responsibilities outside of your profession and also care about your well-being.
With you in mind, we offer the following benefits to support your work/life balance:
- Health/Dental/Vision Insurance
- Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
- Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
- Tuition Assistance for career growth and development
- Matching 401(k) and 457(b) Retirement Programs
- Adoption Assistance
- Wellness Programs
- Flexible spending accounts
Responsibilities
Job Responsibilities:
- Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answer phone calls and direct them appropriately.
- Schedule appointments according to office guidelines.
- Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
- Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
- Prepare charts for patient appointments making sure all necessary information is complete.
- Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments.
- Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
- Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
- Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.
- Perform other duties as assigned.
Qualifications
Minimum Qualifications:
- High School Diploma or Equivalent preferred but not required
- Knowledge of insurance authorization/billing requirements.
- Demonstrate strong customer service and communication skills. Organizational and time management skills.
- Proficient computer skills.
- Knowledge of clinic procedures and regulatory requirements.
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