Job description
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
PATIENT RELATIONS SPECIALIST
Get your career started in a Healthcare tech start-up that offers recession security and a multitude of advancement opportunities! Serenity Healthcare provides an innovative approach outside of traditional healthcare, utilizing cutting-edge treatments and custom developed practices that create a world-class patient experience. As a Patient Relations Specialist, you will have the opportunity to make a profound impact as the first point of contact for our company, while connecting individuals with advanced treatment options that save lives. We don’t make sales or cold calls; we only take inbound calls from patients who want our help.
Benefits
- Above market compensation
- Medical, Dental and Vision Insurance
- Paid Time Off
- 10 Major Holidays Off
- 401K
What You’ll Do
- Demonstrate compassion and support while providing a positive experience for patients.
- Respond to patients via phone and email, scheduling appointments.
- Educate patients on various treatment options our Healthcare company provides and answer any questions or concerns.
- Record patient information into our system.
- Other relevant duties
Required Qualifications
- High School Diploma/ GED.
- Proven experience in a contact center or customer support via telephone.
- Proven ability to multitask in a fast-paced environment and be comfortable in difficult situations.
- Excellent verbal and written communication, basic math skills.
- Previous experience working with computer-based information systems.
Culture
Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development.
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