Greenwich Medical Spa (GMS) is an industry leading, award winning medical spa providing non-invasive cosmetic treatments. GMS was established in 2005 with the unwavering mission to inspire confidence and empower our patients, employees and communities.

GMS employees are passionately devoted to living our Core Values day in and day out whether we are at work or home. We go out of our way to ensure every person we hire embodies these values, therefore, we are confident these are not just actions people “turn on“ for work.

What are our Core Values and what do they mean?

• Excellence - Make what you do matter. Being the leader in your space, learning from mistakes, taking accountability, pride in work, highest quality, innovating, not being complacent. Excelling at everything you do resulting in best outcomes, quality of care and experience.
• Integrity - Do the right thing. We only ever do the right thing because there is no alternative.
• People Focused – All GMS is committed to building an encouraging, caring, and supportive environment for our employees and patients. We share a responsibility to support our colleagues and patients while enriching their lives. GMS is a team, through and through. We have fun, take time to support one another, and help each other to grow.
• Passionately Driven - Love what you do. A position at GMS is not just a job – it is a passion, it is an experience.
• Respect - Everyone. Our staff sees people as people, first and foremost and they respect everyone for their humanity. We hold no judgement and we honor everyone we encounter.
• Growth - Embracing change. Personal growth, professional growth, service offerings. Being fluid and flexible, adaptable, open minded.

If you can relate to what you just read, you may be a good fit – we are actively seeking high energy, hard working, dedicated individual for our Patient Experience Specialist position who will work between our Cos Cob and Scarsdale locations. This role is a strong patient facing role and serves as the voice and face of the practice. The Patient Experience Specialist will not only greet patients in the front of the house, they will be cross functional to help in the treatment rooms and assisting the clinical providers. Patient Experience Specialists are essential to providing the luxury white glove service that GMS is known for.

A snapshot of Duties and Responsibilities:

• Must have strong understanding of all services and products offered and be able to answer inquiries from patients, ultimately leading in the sale of the product or the service.
• Responsible for meeting, greeting and educating patients on skin care products and treatments.
• Scheduling appointments and checking out patients.
• Maintaining all areas of the medspa - public areas and treatment rooms.
• Assisting providers with treatments.
• Ensuring treatment rooms are properly stocked, as well as ensuring proper inventory of supplies.
• Ensuring all medical devices are functioning and able to troubleshoot and call for maintenance, when necessary.

Qualifications:

• Superior interpersonal and communication skills, oral and written.
• Ability to exert subtle motivation and influence.
• Computer literate.
• Superior organizational skills.
• Trustworthy.
• Attentive to detail and accuracy.
• Must be able to work as part of a team.

Requirements and Preferences:

• One to two years of dermatologic/aesthetics experience preferred.
  
• One to two years of sales experience preferred.
• One year of administrative experience in a medical office preferred

Some of the services GMS provides:

• BOTOX & Dermal fillers
• Body Contouring
• Facial Services
• Laser Hair Removal
• Hair Restoration
• Skin Retexturing
• Radio Frequency Microneedling

What to Expect when you work for GMS:

• You will always work hard and sometimes long hours, but you will always be appreciated and respected.
• 40 hour work week, Saturdays a must
• Hours ranging from 9am – 7pm M-F, and 9-5 on Saturdays
• Free services and skin care products
• Employee discount
• Paid Time off for holidays, vacation, sick

If you love everything you just read, we want to hear from you! Working at GMS is more than a job, it's a passion, so we only want to hear from you if you are serious about skin care and working with a dynamic team dedicated to elevating those around

Please submit your resume, along with a cover letter stating why you feel you would be a great fit for GMS and why you NEED to be our next Patient Experience Specialist for immediate consideration. Please note, only candidates who submit the cover letter answering these two questions will be considered. We look forward to hearing from you!