Job Summary

Assist PCC dept. in overall care coordination of patient and family from admission through discharge alongside of PCC staff. Assist and guides family through continuum acting as liaison between family, multidisciplinary team, physicians, and external agencies. Monitors family and patent's understanding and compliance with treatment and discharge goals and coordinates team functions toward achievement of discharge plan. Maintains contact with third party to assure ongoing funding of care and maximum utilization of services to assure child's ongoing care.

Essential Job Functions

• Provides assistance and support to PCC staff supervision, support as needed.
• Assist in PCC coverage when PCC is/are not available
• Assume additional department projects/tasks as needed under direct supervision of PCC Director/Senior/Administrator
• Effectively engages individuals/families in helping relationships using acquired professional skills.
• Demonstrates understanding of patient's medical diagnoses, prognosis, progress and implications for family support, education and discharge planning. Transmits clinical information accurately to third party payers and community agencies.
• Engages in advocacy for patient, and foster family's abilities to assume independent skills in seeking and obtaining supports and services for child.
• Acts to enhance understanding of CSH services and mission through development of relationships with community and government agencies, third party payers, service providers and referral sources.
• Demonstrates understanding of health care system, managed care and resource utilization as well as policies and services available for patient populations.
• Effectively communicates financial and social needs/barriers/issues to the multidisciplinary team, physicians and external agencies.
• Identifies families at high risk for child neglect or abuse and makes appropriate referrals.
• Completes proper documentation in a timely manner. Provides necessary documentation to external agencies as needed.
• Participates in projects for the department that are consistent with department and hospital goals and missions.
• Responsible for all Durable Medical Equipment (DME), supplies and coordination for inpatient rehab patients. Arrange/coordinate all non-emergent ambulance transportation

Formal Education and Job-Related Experience

• Knowledge in health-related fields preferred but not required.
• Excellent communication skills, both verbal and written. Excellent interpersonal skills. Good planning and organizational skills.