Job description
Position Title: Patient Assistance Liaison
Job Code: 499 Agency Staff
Reports to: BACC – Office manager
Department: 7053 Cancer Center
Date/Approved by: 7/11/19 Tara Chard
Salary Classification: Non-Exempt
Related job codes (for cross reference):
EXPECTATION FOR ALL EMPLOYEES
Support the organization’s mission, vision and values by adhering to the behavioral standards of Bay Area Hospital. Effective communication skills and the ability to work effectively with people from various backgrounds are critical.
POSITION SUMMARY
- Provides administrative support for Bay Area Hospital Cancer Center.
PRINCIPLE DUTIES AND RESPONSIBILITIES
(Essential job requirements listed in
bold)
- Answers multi-lined telephone system, takes telephone referrals, schedules patient appointments
- Provides secretarial/receptionist services for Bay Area Hospital Cancer Center in an efficient and professional manner
- Contacts insurance providers, obtaining appropriate referral numbers, pre-authorizations, and pre-certifications for Medical Oncology and Radiation Oncology
- Responsible for helping patients with financial assistance paperwork
- Keeps track of patients Oral Chemotherapy paperwork and processing
- Works with the Hospital Epic, MOSAIQ and registers patients, obtains admission and billing information, orders lab work, and distributed reports
- Verifies patients demographics and insurance information
- Ensures assigned areas are adequately stocked, clean and orderly
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs
- Provides support for the Bay Area Hospital Cancer Center staff, including physicians as requested
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; arranging examining room instruments, supplies, and equipment
- Verifies patient information by interviewing the patient; reviewing and/or recording medical history, intake of current medications, taking accurate patient weight, taking vital signs, and confirming the purpose of the visit or treatment
- Supports patient care delivery by helping health care providers during examinations
- Organizes patient scheduling, prepares patient charts, retrieves and files patient medical records, x-rays, and other medical images. Maintains all files and keeps filing up-to-date
- Types memorandums, committee minutes, manuals, letters, forms, procedures and other general typing as requested
- Orders supplies as requested
SKILLS AND ABILITIES
(Essential job requirements listed in
bold)
- Demonstrates the ability to use a personal computer and various software programs applicable to the position
- Demonstrates the ability to operate applicable office equipment
- Exhibits the ability to deal effectively interdepartmentally & with the public
- Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
- Medical Terminology
- Maintains regular, consistent and punctual attendance at the assigned job location
- Demonstrates excellent written and oral communication skills
EDUCATION/CERTIFICATIONS/LICENSES/DEGREES
- High School diploma or equivalent
- Certified Medical Assistant certification preferred
- College level education in secretarial sciences preferred
- Completion of basic medical terminology
EXPERIENCE
- One (1) year recent medical front office experience preferred
GENERAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.
Physical/Mental/Environmental Requirements
- Requires extensive sitting with periodic standing and walking
- May be required to lift up to 20 pounds
- Requires significant use of personal computer, phone and general office equipment
- Needs adequate visual acuity, ability to grasp and handle objects
- Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone
- May require off-site travel
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