Job description
North Bend Medical Center
Job Posting
JOB TITLE: Patient Assistance liaison
DEPARTMENT: Bay Area Cancer Center
REPORTS TO: BACC – Office Manager
Bay Area Cancer Center is now hiring a Patient Assistance Liaison. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100+ providers in a variety of specialties and 400+ employees.
North Bend Medical Center is dedicated to providing opportunities for careers and making a difference in peoples lives with a strong desire to help others. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at NBMC.
We are committed to offering:
- Competitive wages
- Excellent medical, dental and vision insurance options
- Generous paid time off
- 401k + company contributions
- Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
FULL JOB DESCRIPTION:
POSITION SUMMARY:
- Provides administrative support for Bay Area Hospital Cancer Center.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
(Essential job requirements listed in
bold)
- Answers multi-lined telephone system, takes telephone referrals, schedules patient appointments
- Provides secretarial/receptionist services for Bay Area Hospital Cancer Center in an efficient and professional manner
- Contacts insurance providers, obtaining appropriate referral numbers, pre-authorizations, and pre-certifications for Medical Oncology and Radiation Oncology
- Responsible for helping patients with financial assistance paperwork
- Keeps track of patients Oral Chemotherapy paperwork and processing
- Works with the Hospital Epic, MOSAIQ and registers patients, obtains admission and billing information, orders lab work, and distributed reports
- Verifies patients’ demographics and insurance information
- Ensures assigned areas are adequately stocked, clean and orderly
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs
- Provides support for the Bay Area Hospital Cancer Center staff, including physicians as requested
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; arranging examining room instruments, supplies, and equipment
- Verifies patient information by interviewing the patient, reviewing and/or recording medical history, intake of current medications, taking accurate patient weight, taking vital signs, and confirming the purpose of the visit or treatment
- Supports patient care delivery by helping health care providers during examinations
- Organizes patient scheduling, prepares patient charts, retrieves, and files patient medical records, x-rays, and other medical images. Maintains all files and keeps filing up to date
- Types memorandums, committee minutes, manuals, letters, forms, procedures, and other general typing as requested
- Orders supplies as requested
SKILLS AND ABILITIES:
(Essential job requirements listed in
bold)
- Demonstrates the ability to use a personal computer and various software programs applicable to the position
- Demonstrates the ability to operate applicable office equipment
- Exhibits the ability to deal effectively interdepartmentally & with the public
- Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
- Medical Terminology
- Maintains regular, consistent, and punctual attendance at the assigned job location
- Demonstrates excellent written and oral communication skills
EDUCATION/CERTIFICATION/LICENSES/DEGREES:
- High School diploma or equivalent
- Certified Medical Assistant certification preferred
- College level education in secretarial sciences preferred
- Completion of basic medical terminology
EXPERIENCE:
- One (1) year recent medical front office experience preferred
GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.
PHYSICAL/MENTAL/ENVIROMENTAL REQUIREMENTS:
- Requires extensive sitting with periodic standing and walking
- May be required to lift up to 20 pounds
- Requires significant use of personal computer, phone and general office equipment
- Needs adequate visual acuity, ability to grasp and handle objects
- Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone
- May require off-site travel
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