The Patient Account Representative-Accounts Receivable reports to the Practice Manager and has a dotted line to CCRM Management Company’s Director, Patient Accounts and Insurance. The candidate has a sincere desire to serve patients, and possesses a strong aptitude for handling financial transactions. In addition, the candidate should also be able to conceptually and in practicality grasp navigation through the various software applications used in executing the tasks associated with this position.

What You’ll Do Every Day

• Insurance Follow-up
• Monitor outstanding insurance accounts receivable for the various payers with which the practice is contracted.
• Complete resubmissions/appeals as applicable.
• For those claims that exceed a given standard for the length of time a claim is outstanding and thus requires follow-up with the Payer, perform such follow-up to ensure that all funds due from payers are collected on a reasonable and timely basis.
• Post EOBs/ERAs into practice legacy system.
• Patient Follow-up
• Monitor outstanding patient accounts receivables for the various patients with outstanding balances.
• For those patient accounts that exceed a given standard for length of time a self-pay balance is outstanding, perform follow-up to ensure that all funds due from patients are collected on a reasonable and timely basis.
• Process patient statements
• Daily Activity Review
• Review Charges that have been posted by various practices that may be on HOLD and therefore may have not been submitted to payers for reimbursement or may not have been assigned to patient responsibility
• Determine the reason for the HOLD and resolve such issues.
• End of Day Balancing
• Run reports specified in the End of Day Balancing process, and perform balancing procedures to ensure that all amounts reconcile to supporting documentation and to posted bank deposits.
• Respond to patient questions regarding their account
• Research both self-pay and insurance patient account activity, so that the patients’ questions can be satisfactorily answered and required actions can be taken regarding the accounts.
• Respond per practice protocols to patient phone calls and portal messages.
• Monitoring Accounts Receivable status
• Run and review specified reports to ensure that the Practices collects on a timely basis all funds that are due to the practices.
• Collections
• Review delinquent accounts per practices’ collection protocols
• Collaborate with the practices’ collection agency
• Compliance Training, including but not limited to HIPAA Compliance
• Participate in HIPAA Training as specified by the Practice and observe all HIPAA required practices.
• Participate in any other compliance training and observe requirements as specified.
• Engage in an iterative continuous improvement process to insure the effectiveness of the above set-forth policies, procedures, methodologies, and workflows. Make recommendations for adjustments where indicated to optimize efficiencies for staff and reliability of output for financial and operational reporting purposes, resulting in best-in-class practices and results.
• Engage in a collaborative process with fellow colleagues to bring about the best possible experience for the patient.
• Other
• Other duties as assigned.
• Participate in and be an effective contributor in regular and ad-hoc meetings as necessary to achieve Practice and Corporate objectives.
• Engage in professional growth opportunities through ongoing training and professional development, and making use of feedback and recommendations

Other Duties

Required Knowledge, Skills and Abilities

• Ability to work weekends, evenings and holidays, on a rotating basis with other teammates.
• Must enjoy serving patients and having interaction with them, particularly in this subspecialty of medicine.
• Strong professional interest in being a change agent to facilitate various workflow optimization initiatives.
• Strong analytical skills and the ability to effectively read, generate and analyze reports.
• Superior judgment and decision-making skills
• Strong ethics and a high level of personal and professional integrity
• Proficient with Microsoft Office programs, specifically Word, Excel, and Outlook.
• Excellent interpersonal and communication skills, an outgoing personality, with a professional demeanor and positive attitude.
• Strong oral and written skills resulting in being an effective communicator.
• Must have excellent communication skills; must be able to communicate positively and professionally with all staff members and patients.
• Strong attention to detail, excellent organizational skills and excellent multitasking abilities.
• Demonstrate the ability to be a team player and possess a willingness to perform duties that are assigned or delegated to them as well as a willingness to perform duties of other employees as needed.
• Be a motivational force by exemplifying the company vision, mission, values, and culture.
• Maintain confidentiality of all work information.
• Demonstrate an ability to function successfully in a team environment.
• Exhibit courteous, compassionate and respectful treatment of internal and external customers. Displays a positive attitude and flexibility in changing situations.
• Participates in identifying problems and suggesting solutions.

Education and Experience

• High school diploma; associate’s degree, preferred.
• 1+ years of experience in a professional work environment, preferred.
• 1+ years of experience in a medical/healthcare office setting, preferred.
• 1+ years of experience in patient financial services, preferred.
• Prior experience with Athena, preferred.

Supervisory Responsibilities

This job operates in a professional office setting performing predominantly sedentary work. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets.

While performing the duties of this job, the employee is regularly required to talk, see and hear. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; operation of standard office machines and equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Why Join CCRM Fertility?

What we Offer our Team Members

• Competitive pay and bonus opportunity
• Medical, dental and vision benefits
• 401(k) with Company match
• Paid time off and holiday time
• Professional development opportunities
• Job training and cross training opportunities

FLSA Status

Pre-Employment Requirements

Who Is CCRM Fertility?

CCRM Fertility has 34 locations in North America, serving patients in 12 major metropolitan areas, including Atlanta, Boston, Dallas-Fort Worth, Denver, Houston, New Jersey, New York, Northern Virginia, Minneapolis, Orange County, San Francisco Bay Area, and Toronto.

CCRM Fertility is a proud strategic partner of Unified Women’s Healthcare, a focused women’s health company that strategically operates, affiliates, or invests in business that drive better outcomes and experiences for patients for every milestone and moment of her healthcare journey. For more information, visit www.ccrmivf.com.

Equal Employment/Anti-Discrimination

We are an equal opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.