Job description
Patient Access/ Security Monitor
About Us
Be a part of a growing and reputable Team making an impact in the community! FoundCare, Inc. is a non-profit health care provider with convenient locations. FoundCare's mission is to fulfill unmet healthcare and social service needs of individuals and families. In order to accomplish this mission, FoundCare operates a Federally Qualified Health Center offering pediatric and adult primary care, chronic disease management, infusion, behavioral health counseling, laboratory work, X-rays, dentistry and pharmacy.
Primary Purpose:
The Patient Representative/Security Monitor will be at the front door to greet patients, guide them to the right area of the facility. Assist with asking screening questions related to COVID19 of all patients prior to their entry into the building, and provide safety/security for staff during the time of heightened security throughout the pandemic.
ESSENTIAL JOB FUNCTIONS:
- Arrive at job site in morning and assist with taking temperature and asking screening questions for all patients and staff prior to their entry into the building.
Greet patients and answer questions they may have about services, scheduling, etc.
Guide patients to appropriate waiting areas.
Address any issues related to patients bringing weapons to premises, animals that are not service animals, and any other security issues to local authorities and agency leadership.
Monitor parking lot and front of building areas to assure patients are not gathering.
Note and report any unsafe conditions that require attention by facilities staff.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of basic health center operations and processes.
Ability to orally communicate effectively with others, including ability to give instructions in a clear, concise manner.
Basic knowledge of security practices, including identifying security risks, assessing best methods for addressing risks, de-escalation techniques, and related skills
Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
Clear understanding that FoundCare provides information on educating individuals about safer sex practices, which could include but not be limited to exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities, as part of the agency’s mission in the prevention and transmission of HIV disease.
PHYSICAL REQUIREMENTS:
Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties.
Transport him/herself to other departments, conference rooms, and on occasion, to off-site locations to accomplish job responsibilities, attend meetings, workshops, seminars, etc.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent.- Successful completion of security training preferred.
- Possess minimum of 1 year of security or corrections experience
- Ability to interact and work with diverse populations.
- Ability to lift and carry objects weighing up to 25 pounds.
- Previous experience in a patient care setting.
- Possess superior interpersonal verbal communication skills.
Join us at FoundCare, in sunny south Florida, where we offer an excellent compensation package including:
- Competitive base salary
- Full Suite of benefits including– Health Dental Vision
- Generous Paid Time Off
- Company-Paid Holidays
- Employer match retirement plan
- Great work environment - we have the BEST employees
FoundCare, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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