Patient Access Representative I - Emergency Department
Full Time
Oak Lawn, IL 60453
Posted
Job description
PATIENT ACCESS REPRESENTATIVEMajor Responsibilities:
Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards.
When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
Responsible for security authorization and precertification of inpatient and outpatient services.
Responsible the pre-registration and registration accuracy.
Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.
Required Qualifications:
High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry).
Intermediate math skills acquired through classroom work or through work experience.
Basic understanding of web-based systems, proficiency in data entry.
Typing 25 WPM.
Ability to prioritize and organize workload.
Sophisticated interviewing, communication and negotiation skills.
Independent decision making.
Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays.
Ability to work as a team member.
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