Location: HealthPoint SeaTac
Employment Type: Full-Time
Time: 40 hrs/wk - Day Shift (w/1 evening shift a week)
Days: Monday - Friday (w/occasional Saturday)

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Our Patient Access Navigator team is responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining medical and dental records and serves as an example of excellent customer service to patients, family members, and community partners.

Your contribution to the team includes:

• Greet clinic patients and visitors as appropriate, which includes checking in all patients by entering patient data into the computer system.
• Ensure accuracy of all data including income, address, and insurance verification.
• Collect patient fees and provide patients with receipts for the office visits and medication refills.
• Ensure patient needs and requests are handled efficiently.
• Schedule patient initial and follow-up appointments ensuring efficient use of provider time and the appropriate care for patients according to HealthPoint procedures including accessing and updating patient information.
• Maintain schedule accuracy for maximum patient flow by checking schedule a minimum of five clinic working days ahead, confirming provider date and times are correct, identifying and correcting inaccuracies or mistakes to schedule, and ensuring that unique events and provider administrative time are accurately reflected on the clinic schedule.
• Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, directing calls to appropriate staff, and taking messages.
• Maintain effective communication with back-office staff and providers as needed to appropriately "work in" additional patient visits on providers' schedules.
• Distribute appropriate forms and provide instructions to patients according to HealthPoint procedures.
• Enroll patients into special state programs as appropriate.
• Coordinate and facilitate whole-person care for all services at HeatlhPoint Health Center.
• Educate patients on the integrated primary care model and explain services available to them i.e BH, pharmacy, dental and medical.
• Greet all clinic patients and visitors as appropriate, which includes checking in all patients by entering patient data into the computer system. Ensure accuracy of all data including income, address, and insurance verification.
• Access and update patient information in Electronic Practice Management (EPM) and Electronic Dental Record (EDR) computer system as required.
• Register and check-in patients.
• Discharge patients and scheduling follow-up or other types of appointments.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values, and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.

Must have’s you’ll need to be successful:

• High school diploma or equivalent. Zero (0) to six (6) months of relevant experience; or equivalent combination of education and experience.

If you know about the following, it’s a plus:

• Customer Service &/or Medical Front Desk/Receptionist experience -preferred.
• Bilingual in English/Spanish preferred OR Somali/English OR Punjabi/English -preferred.
• Willingness to learn and adapt to a quickly changing environment.

Proof of immunizations and/or immunity to: COVID-19, MMR (measles, mumps, and rubella), Varicella, Annual Influenza, and TB are required for all employees. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immunity prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you received immunizations in Washington, Arizona, Louisiana, Maryland or West Virginia, you may visit http://wa.myir.net to create an account and retain proof of your medical records for the immunity/immunization requirements.
• If records do not show any data, please seek guidance from your provider for further assistance.

Our HealthPoint SeaTac "Family" - Staff:

Our Clinic serves a thriving community rich with diversity. You will be part of a Care Team that is patient-centered driven and focused to achieve high standards. We strive to meet the needs of our community by breaking down barriers, provide access, and bring great service. We believe in providing a "Whole-Person Care" experience where patients can obtain all services. We work TOGETHER Each Day towards excellence in healthcare because everyone deserves great care!

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, Vision, Disability Coverage
• Employee Assistance Program
• Generous PTO Plan
• Paid Holidays
• Opportunity Time Off (extended time off for staff to invest in themselves)
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance and identity theft insurance
• Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
• Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.