Lou Sobh Honda, a new Auto Retailer, in SOUTHAVEN, MS is now hiring a Parts Manager!

The Parts Manager will be responsible for helping run a profitable and efficient parts department. The Parts Manager will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, pricing, merchandising and advertising.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and the parts department
• Take ownership of the customers’ experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer
• Interview, hire, and manage workflow, and oversee all department staff
• Manage part department inventory
• Increase wholesale parts department business
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationship with the customer
• Help create goals and objectives for the department, which include an annual operating budget and a marketing plan to promote new and repeat business
• Providing training on administrative policies and procedures for all department personnel
• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
• Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
• Maintaining the profitability of their departments while controlling expenses and maintaining customer satisfaction
• Understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA Right-to-Know and provide necessary training on these regulations and ethical practices

Requirements

• At least 3 years of previous Parts Management experience preferred
• Dealership parts catalogue experience required
• CSI driven
• CDK experience preferred
• Familiarity with ordering process of parts for retail sale as well as the ability to lead employees within the parts division

Physical Demands: Frequent bending, reaching, standing, walking, carrying, kneeling, pushing, pulling.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.