Job description
Position Overview:
This is a part-time, up to 15-29 hours a week, position that supports the various aspects of Andrew Jackson’s Hermitage ticketing sales and customer service.
Qualifications:
- Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast paced environment
- Ability to complete all tasks on schedule, thoroughly and accurately
- Excellent customer service skills required
- Computer experience in Microsoft Word, Excel and Tessitura desired
- Willing to work flexible hours – evenings and weekends required
- Previous ticket office experience a plus
Essential Job Functions:
- Process single ticket purchases in person, or scan pre-paid tickets in a helpful, friendly, accurate and timely manner
- Be aware of and provide current information to all patrons in a proactive manner for all events at Andrew Jackson’s Hermitage
- Support AJF customer service policies by solving patron problems and special needs in a courteous and diplomatic manner
- Staff Ticket Office which includes ticket sales, will-call, ticket scanning, up-sells for wagon tours or breezeway assignments to provide customers advance information and answer questions in line.
- Responsible for accurate sales reconciliation
- Participate in all training sessions in a positive, willing and thoughtful manner
- Other duties as assigned.
To Apply: Please send a resume and cover letter to jobs@thehermitage.com . Please put the position you are applying for in the subject line.
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