Brooklyn Public Library is seeking a part-time Passport Acceptance Agent to work in the Passport Office located at the Kings-Highway branch. The Passport office is designated by the State Department to accept and pre-process passport applications. Agents are responsible for the review and intake of documents, forms and identification related to completing passport applications.

• Review and process passport applications this includes:
• Verifying forms, documents, identification and other required information
• Taking passport photos
• Accepting payment associated with State Department and processing fees
• Answer questions associated with the passport application process (in person and via the telephone)
• Greet & assist patrons upon entering passport office
• Other duties as assigned

• High School Diploma or equivalent and at least 1 year of complex administrative work
• Outstanding internal & external customer service
• Excellent attention to detail and the ability to multi-task in a fast paced environment
• Ability to work well under pressure
• Excellent organizational skills
• Sound judgement and decision making skills
• Must be a self-starter with a strong work ethic
• Flexibility to work on different shifts including Saturdays and Sundays
• Fluency in another language a plus

In addition to the requirements listed above, applicants for this position must also meet the requirements outlined by the State Department:

• At least 18 years old
• A U.S. citizen or U.S. national
• Approved by the Department of State
• Not presently on parole or probation related to any Federal, State or local convictions
• Not presently under indictment for a Federal, State, or local felony, or a misdemeanor related to breach of trust or moral turpitude
• Free of any Federal, State, or local felony convictions
• Free of any Federal, State, or local misdemeanor convictions related to breach of trust or moral turpitude (i.e., embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust)
• Uphold legal responsibilities as an Acceptance Agent, i.e., verifying that the passport applicant who personally appears and the identification and citizenship evidence presented are one-in-the-same; that the applicant took the oath and signed the application
• Not participate in any relationship with another source nor delivering another service that could be perceived as a conflict-of-interest