PART-TIME CUSTOMER SERVICE REPRESENTATIVE

Full Time
Washington, IN 47501
Posted
Job description

DEPARTMENT: Deposit Operations
LOCATION: Washington, Indiana
CLASSIFICATION: Non - Exempt
REPORTS TO: Banking Center Manager
SUPERVISES: No supervisory responsibilities

  • JOB SUMMARY: Provides exceptional customer service and maintains a customer focused culture.*

*
MAJOR DUTIES & RESPONSIBILITIES: *

  • Is responsible for comprehensive, prompt and efficient customer transactions. Receives & cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.
  • Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately.
  • Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.
  • Issues traveler’s cards, gift cards, cash advances, and other customer request.
  • Promotes and explains financial institution services and products based on customer’s needs, within compliance of financial institutions standards.
  • Identifies cross-sell opportunities and refers customer to appropriate sales member.
  • Assists in the night depository function.
  • Ensures deposit area is properly stocked with forms, supplies, etc.
  • Performs Branch Capture of transactions.
  • Continually increases product and service knowledge, to meet customer demands.
  • Makes product and service recommendations to Banking Center Managers.
  • Responsible for complying with all financial institutions policies and procedures.
  • Actively achieves individual sales, referral, operational, and community involvement goals.
  • Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc…
  • Performs other duties as assigned.

*
EDUCATION & EXPERIENCE: *

  • High school diploma or equivalent.
  • Two or more years of personal banker experience (including completion of in-house training)
  • Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc…)
  • Good interpersonal communication, organizational, mathematical and computer skills.

*
EOE, including disability/vets*

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights
  • Weekend availability

Work Location: One location

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