Job description

Do you enjoy working in and outdoors in beautiful park settings along the Highland Lakes and being part of a dynamic goal-oriented team focused on stellar customer service? LCRA Parks may be the dream job you've been searching for.

You will be trusted to:

• At an expert level, provides customer service to park visitors at multiple park locations.
• Ensures coordination of park reservations, special events and rentals with LCRA staff to guarantee adequate resources and physical setups are completed.
• Acts as district lead with Reserve America, an online reservation booking system.
• Collects, counts and prepares cash and check deposits. Reconciles credit card and bank statements.
• Oversees the scheduling of staff including full-time employees, contract employees, stipend park hosts and volunteers to ensure administrative, office, operational and special events are supported.
• Uphold the LCRA values of operating with integrity, focus on safety, showing respect, taking initiative and focusing on service.

You qualify with:

• Six or more years of experience in providing customer service and operation of an electronic Point-Of-Sale System, preferably in a park or hotel setting. A degree(s) in parks and recreation, education, business, communications, marketing, public relations, government affairs, political science, technical area of specialty or relevant field may be substituted per LCRA guidelines for certain years of experience.
• Driver's license

You are a great fit with:

• Experience in a resort or destination park work environment.
• Enjoy engaging with customers and providing a world class customer experience.
• Supporting and being a part of a dynamic culture that strives to modernize, diversify and innovate the industry.

You gain:

- Competitive salary & medical, dental, vision and legal insurance

- Paid time off, including time for vacation, sick and family care leave

- 401(k) match up to 8% that includes a student loan 401(k) contribution program option

- Life and disability insurance

- Wellness program including wellness incentive

- Extensive learning & development programs

And more - all to create a compelling and rewarding work environment.

Equal Opportunity Employer

LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.

Job Type: Full-time

Pay: $22.98 - $28.13 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Austin, TX 78732: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 6 years (Preferred)
• Parks Recreation: 6 years (Preferred)
• Electronic Point-Of-Sale System: 6 years (Preferred)
• Resort Destination: 6 years (Preferred)

Work Location: One location

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