Operations Managers are responsible for the management of several hotel locations. They supervise several salaried management employees and may supervise non-exempt employees as well.

• Responsible for the recruiting, selection, training and performance evaluation of employees
• Participate in the budget development and management process
• Create and plan programs and projects that adhere to approved budgets and schedules, and oversees their implementation
• Develop, maintain and enhance client relationships
• Conduct preliminary review of all reports, budgets, revenues and expenses to ensure accuracy
• Oversee revenue control for area of responsibility; may include report and budget development
• Monitor revenue control measures to ensure performance to budget
• Analyze data for recommendations including, but not limited to competitive analysis
• Interact directly with clients to maintain and enhance client relationships; may be responsible for new business development
• Monitor handling of customer concerns to ensure customer satisfaction
• Work in developing operational standards to achieve operational excellence
• Oversee the staffing of area of Operations including, but not limited to recruitment and selection of management staff
• Responsible for the performance management and development of the staff

• College degree or equivalent years of direct progressive experience
• Minimum of 5 years of operational and management experience to include multiple locations
• Financial analysis experience
• Proven client relations experience
• Experience preparing revenue reports and using accounting software applications