Department

Parking-225401

Career Area

Parking and Transportation

Is this an internal only recruitment?

No

Posting Open Date

05/15/2023

Application Deadline

05/22/2023

Position Type

Permanent Staff (SHRA)

Position Title

Business Services Coordinator - Advanced

Salary Grade Equivalent

GN09

Working Title

Parking Services Assistant Manager

Position Number

00034281

Vacancy ID

P017456

Full-time/Part-time Permanent/Time-Limited

Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week

40

Work Schedule

Monday – Friday (8:00AM – 5:00PM EST)
Schedule subject to change

Work Location

Chapel Hill, NC

Position Location

North Carolina, US

Hiring Range

$51,225 - $55,067

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Primary Purpose of Organizational Unit

The UNC Chapel Hill Department of Transportation and Parking is an essential part of UNC Chapel Hill and is responsible for coordinating all traffic, parking and transportation services for UNC Chapel Hill’s campus. The department strives to provide a high level of service to students, employees and visitors who work, live, and visit the University and UNC Health Care System. Transportation & Parking (T&P), partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse needs of the campus community. The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employee, student, patient/visitor, and event access to the UNC campus. The University and UNC HealthCare System rely on a multi-modal transportation system that is heavily dependent upon local and regional transportation to provide access to the campus and hospitals. UNC partners with local and regional transit agencies to provide fare free at boarding local transit and subsidized regional transit opportunities for employees and students. T&P services and partners include Chapel Hill Transit, Triangle Transit Authority, Piedmont Area Rapid Transit, and Chatham Transit Network in addition to the UNC P2P Express and P2P On-Demand services. T&P also offers a UNC Commuter Alternative Program (CAP) that incentivizes commuting opportunities including off-campus park & ride with frequent transit, carpool, vanpool, and car rental options. T&P plans, manages, and implements traffic, transit, and parking services on a daily basis and during major campus events such as large-scale athletic events, performing arts, Commencement, and VIP visits occurring at UNC.

Position Summary

Primary purpose of this position is to manage all requests for event parking and disability permits. T&P manages the traffic and parking arrangements for major sporting events such as football and basketball as well as operational planning for regional and national Olympic Sports competitions. There are hundreds of other events throughout the academic year that require processing and establishing and charging for services including Chancellor events and multiple Medical and Academic department related activities. This position must work with each customer to identify and fulfill their needs for their specific event or access need as well as coordinating various services within the department that span various sections. Requires coordinating resources and ensuring that requests do not conflict as well as working with all the divisions within T&P. This position serves as the T&P representative on the Disability Parking Committee, which responds to all requests for temporary or permanent disability parking permits on campus. This position allocates all temporary and permanent disability parking based on committee decisions and coordinates parking/transit services to meet mobility requirements including evaluating available resources. In addition, this position serves as an assistant supervisor in the Parking Services area and functions as the supervisor in the supervisor’s absence providing guidance and assistance to nine full-time employees that provide parking/transit credentials, cashiering services, appeals, and general customer service to students, faculty, staff, department representatives, visitors, patients to UNC.

Minimum Education and Experience Requirements

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

Preferred Qualifications, Competencies, and Experience

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements

Evening work occasionally, Overtime occasionally, Valid NC Driver’s License, Weekend work occasionally