New Sales:

• Identifies and develops insurance prospects and appropriate markets.
• Responds to referrals quickly and effectively.
• Act Fast. Communicate in a timely manner with all parties including customers, carriers, and other agency personnel as necessary to ensure quality and professional customer service.
• Prequalifies insurance prospects for insurability and quality of risk.
• Creates and maintains client or prospect lists.
• Designs insurance plans and recommends coverages to clients.
• Surveys loss exposure, needs, and possible uninsurable or difficult to insure exposures for clients.
• Makes sales presentations to prospective and existing clients on new and renewal business,
• Assists staff with applications and related documentation to appropriate insurance markets.
• Develops, follows, and completes sales objectives.
• Responsible for delivering binders to insureds.
• Educates clients concerning agency payment expectations and cancellation procedures.
• Collects down payments as needed from insureds for purchases of new and upgraded coverages, and obtains signatures on all applications for insureds.
• Acknowledges non-standard coverage limitations and binding restrictions to document file and lower errors and omissions exposures.

Retention and Continuous Marketing:

• Explains coverages and exclusions and documents explanations on automated file for future reference.
• Develops a book of business that is profitable for both the agency and the carriers.
• Works with clients to ensure limit and coverage adequacy.
• Provides needed information and clarifications about clients to company personnel, and documents system by transaction date.
• Reviews existing policy coverages, at least annually.
• Assists service staff to collect client information in preparation of schedules of insurance, summaries, and renewal proposals.
• Reviews appropriate policy change requests and other account activity. Documents automated file as appropriate. Uses each client contact as an opportunity for coverage review and marketing of need covered.
• Recommends and helps insureds carry out loss control programs, independently and with company loss control staff.
• Contacts insureds to assist in collection of past due premiums or audit amounts.
• Retains assigned percentage of accounts at each renewal.
• Continues to develop relationships with insured.
• Accepts and handles any duties/prospects as assigned by agency management.

Personal and Organizational Development:

• Participate in sales meetings.
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts
• Identifies training needs with assistance from managers. Develops a personal improvement plan, and take responsibility for learning and improving technical and sales skills regularly.
• Reads and interprets technical manuals and insurance information from carriers, vendors, publishers, etc.

• College education or equivalent insurance experience.
• Ability to communicate verbally and in writing with others, to explain complex issues, to receive and interpret complex information, and to respond appropriately.
• Property, Casualty, Life, and Health License.
• Full knowledge of insurance products and usages.
• Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists.
• Full knowledge of insurance markets and reference to markets.
• Knowledge of insurance rating and underwriting procedures.
• Ability to generate new business sales, retain existing business, and to close sales in insurance.
• Ability to utilize computer programs and understand functionality.
• Ability to drive a vehicle, visit clients, and make related calls to others.