Job description
Park Nicollet’s Orthotics & Prosthetics department located at the Meadowbrook, TRIA Bloomington, and TRIA Maple Grove locations support the DME needs of patients by providing products used at home to help facilitate the successful management of any number of orthotic and prosthetic issues. The Specialist is responsible for obtaining and maintaining all documentation and files related to patient visits. Collaborates with HCP Purchasing Supervisor on supply chain initiatives.
Education/Experience:
- One or more years of customer service, administrative or clerical experience in a business with high service standards preferred.
- Associate degree in a related field, graduate from an accredited licensed practical nursing program, Certified Nursing Assistant, or other work experience that involves direct care with patients who have chronic diseases preferred
Special Knowledge/Skills/Certifications/Licenses:
- Must have customer service skills, ability to multi task, verbal communication and telephone etiquette skills.
- Ability to solve moderately complex problems and work independently.
- Must be competent with basic Windows, Excel and Microsoft Outlook.
- Demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and insure safety of patients.
- Extensive knowledge of home medical supplies and equipment, product lines and insurance guidelines for reimbursement on these products is desirable.
Additional Information:
Statement of Employee Conduct and Behavioral Expectations:
As a team member, you will support the mission, vision, and values of Park Nicollet Health Services and will be familiar with and abide by all PNHS policies and procedures. You will also be expected to comply with job-specific standards and embody the competencies of Head + Heart, Together which include; 1.) Achieving positive outcomes and goals; 2.) Demonstrating care for others and having their well-being at heart; 3.) Succeeding through partnerships and as a member of a team.
Orthotics & Prosthetics Department Summary
Park Nicollet’s Orthotics & Prosthetics department supports the Meadowbrook, TRIA Bloomington and TRIA Maple Grove locations to Physician groups, to support the DME needs of patients by providing products used at home to help facilitate the successful management of any number of orthotic and prosthetic issues. Responsible for obtaining and maintaining all documentation and files related to patient visits. Collaborates with HCP Purchasing Supervisor on supply chain initiatives.
Tasks and Responsibilities:
Percentage of Time
- Conduct patient reminder calls or prepares written notification for scheduled appointments, greet and direct patients in a pleasant and professional manner, to appropriate care area, perform patient check-in functions, schedule appointments according to provider rules and guidelines. Maintains Provider schedules.
25%
- Complete the registration process accurately, to include pertinent billing, demographic and insurance information. Verification of insurance benefits, and Prior Authorization Requirements.
20%
- Answer calls, accesses patient needs and concerns, obtains and accurately relays necessary information.
15%
- Maintenance of all documentation related to payer, organizational and departmental requirements, i.e., ABN’s, Consent forms, POD, RX, Orders, Letters of Medical Necessity, and Statements of Certifying Physician for Diabetic Shoes and scanning into data base. Establishes and maintains departmental files, filing, and reference materials.
25%
- Required to communicate with Practitioners, and Purchasing Supervisor must display a professional and courteous manner.
5%
- Required to float as needed to another site, determined by business need.
2%
- Promote and maintain good patient relations and confidentially.
1%
- Support and collects information for process improvement initiatives, participates in the team environment that allows clear communications, positive support and innovation.
5%
- Maintains neat and professional work area respectful of team members.
1%
- Performs other tasks as assigned.
1%
Job description rankings are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department.
Scope of Responsibility: None
Supervision/Work Direction:
This position reports directly to the Manager of the Orthotics & Prosthetics
Internal/External Contacts:
Patients, PN and external physicians and their staff, insurers, family members, managers and supervisors from PN departments.
Education/Experience:
- One or more years of customer service, administrative or clerical experience in a business with high service standards preferred.
- Associate degree in a related field, graduate from an accredited licensed practical nursing program, Certified Nursing Assistant, or other work experience that involves direct care with patients who have chronic diseases preferred
Special Knowledge/Skills/Certifications/Licenses: None
- Must have customer service skills, ability to multi task, verbal communication and telephone etiquette skills.
- Ability to solve moderately complex problems and work independently.
- Must be competent with basic Windows, Excel and Microsoft Outlook.
- Demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and insure safety of patients.
- Extensive knowledge of home medical supplies and equipment, product lines and insurance guidelines for reimbursement on these products is desirable.
Machines/Equipment/Software Utilized:
Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); CRT; Calculator; Printer; Photocopier; and FAX Machine.
The Organization
At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations. HealthPartners includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.
Park Nicollet Mission, Vision and Values
Mission: Our mission is to improve health and well-being in partnership with our members, patients and community.
Vision: Health as it could be, affordability as it must be, through relationships built on trust.
Values:
- Excellence We strive for the best results and always look for ways to improve.
- Compassion We care and show empathy and respect for each person.
- Partnership We are strongest when we work together and with those we serve.
- Integrity We are open and honest, and we keep our commitments.
What makes us unique?
At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.
www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.