OPS Coordinator, Student Care Services
Full Time
Fort Myers, FL 33965
Posted
Job description
Job Summary
Job Description
Typical duties include but not limited to:
- Assist Student Care Services to serve as a resource on student social/emotional development regarding student interaction with other students, faculty, and staff.
- Provides care services to students including formulating intervention plans, facilitating communication, and follow up.
- Disseminates accurate directory of community resources available to students to campus community
- Provide care coordination with needed services and support through advocacy and referrals.
- Provide administrative support to Office of Student Conduct to include maintaining schedule/calendar, screening telephone communication, greeting and directing visitors, and dealing with administrative problems and inquires.
- Establishes and maintains systems for administration of records for the area, including electronic files, records, and databases.
- Composes and prepares written documents and correspondence for the office, including memos, letters, presentations, and spreadsheets.
- Follow up, resolve, and send all complete and incomplete sanction information to students.
- Provide all follow up, communication, and scheduling with students, faculty, and staff for all Hearings, this includes appeal hearings.
Other duties:
Other duties as assigned.
Additional Job Description
Required Qualifications:
- Master’s degree from an accredited institution in Higher Education, Student Affairs, College Student Personnel, Counseling, Social Work, or a closely related field.
- Two years of professional full-time experience in student affairs working directly with students in advising, college level TRiO programs, career development or assistance programs.
- Requires some night and weekend work as needed for outreach and educational programming.
- Experience with personal computers using Microsoft Office (Word, Excel, Outlook).
Preferred Qualifications:
- Four years of professional full-time experience in case management or student care services with experience in crisis management.
- Experience with student records management such as Banner, Maxient or similar software.
- Experience in case management or assistance programs for college-level students.
Knowledge, Skills, & Abilities:
- Demonstrated knowledge of case management systems and experience with referrals, documentation and active follow-up.
- Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
- Knowledge of student support and intervention theory and best practices.
- Knowledge of mental health and wellness issues in college student population.
- Knowledge of assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.
- Excellent interpersonal, verbal and written communication skills.
- Strong organization skills and an ability to prioritize and complete simultaneous projects within deadlines.
- Ability to operate personal computers with proficiency and learn new applications and systems.
- Ability to plan, implement, and evaluate programs/services.
- Ability to accurately prepare and maintain records, files, and reports.
- Ability to operate personal computers with proficiency and learn new applications and systems.
- Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
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