At Solutions Bank, we believe in offering personalized, small bank service with big bank technology and solutions. We're adding an Operations Specialist position to our team. Our Operations Specialist position is responsible for communicating and coordinating between all departments and locations to facilitate the timely and accurate posting of all customer transactions. The position is an extensive role in which the employee will be required to follow sound operational procedures to ensure successful results in loss control. If you are detail-oriented, enjoy a fast-paced environment and are looking for the opportunity to grow both professionally and personally, apply with us today and see what being part of the Solution can mean for you!

DUTIES AND RESPONSIBILITIES:

• Perform daily office responsibilities, working with Customer Service staff to maintain the efficient operations of all bank branches.
• Knowledge and understanding of policies, procedures and bank regulations in order to perform the necessary duties.
• Perform operational procedures including all back office customer troubleshooting.
• Resolve processing problems and remain proficient on Proof Imagining System.
• Accept remote deposit and ACH files for processing.
• Process incoming and outgoing wires.
• Perform detailed research and adjustment functions of customer electronic transactions - both ACH and POS (Reg E).
• Verify accuracy of file posting through Precision Service Center.
• Balance General Ledger daily validating over bank, cash and all modules DDA, CDA and LNA are in balance.
• Perform file maintenance on existing and new deposit accounts.
• Generate and mail loan, CD, overdraft and other notices to customers.
• Print and mail CD interest checks and Christmas Club checks.
• Process return items and index overdraft letters and notices in Director.
• Review and index GL tickets after adding reference reason to Precision.
• Complete debit card limit increases, travel notifications, disputes and adjustments.
• Submit branch cash orders and any special foreign currency orders as needed.
  
• Process foreign checks received by customer service.
• Efficient in both consumer and business online and mobile banking and customer troubleshooting for these products.
• Reconcile internal bank accounts and correspondent bank accounts
• Review reports including card metrics report, director reports, cash books, merchant capture totals, IB enrollment report, CD & IRA accounts over $100,000, business advantage accounts and other reports as needed.
• Assist with customer calls as needed.
• Assist in preparing presentations, analysis, spreadsheets and graphs as needed.

REQUIRED SKILLS, ABILITIES AND QUALITIES:

• Knowledge of Fiserv systems and Precision Core preferred but not required.
• Knowledge of accounting principles and banking processes.
• Team player with the ability to work with a team of talented and diverse coworkers.
• Flexible and adaptable with the ability to work in a fast-paced environment.
• Detail-oriented with the ability to organize and prioritize work.
• Ability to work under pressure and multitask.
• Strong emotional intelligence with the ability to manage personal composure when confronted with difficult situations.
• Effective oral and written communication skills with the ability to understand and complex situations in person, on the phone and by email.
• Self-motivated with the ability to take initiative to utilize independent judgement in decision making and problem solving.
• Strong numeric and grammatical aptitude.
• General knowledge of all Microsoft Office products used by bank including Word, Excel, Outlook and Teams.
• Two years of bank operations experience required.
• Five years of banking experience preferred.

Employee Type: Full Time

Location: Any Solutions Bank location - Forreston, Freeport, Kent, Durand or Poplar Grove

Average Hours Per Week: 40

Industry: Banking Financial Services

Manages Others: No

Job Type: Banking, Operations, Accounting

Solutions Bank is committed to cultivating an environment that promotes diversity as a fundamental value. We welcome employees with a range of experiences, backgrounds, and perspectives. Solutions Bank is an Equal Opportunity Employer.