Job description

Our growing Security Services company is looking for an Operations Scheduling Coordinator who will be supporting various Operation functions based out of our Marin County office. Duties include a variety of supportive tasks, primarily managing the scheduling process for employees out in the field. In addition, will handle of inbound and outbound company dispatch calls. This qualified candidate will have excellent organizational and customer service skills with the ability to multitask while prioritizing tasks for maintaining client coverage needs.

Operations Scheduling Coordinator responsibilities (but not limited to):

• Provide an efficient and high-touch experience for every customer to include the public, clients, and our employees
• Manage the scheduling of BSG Security agents to optimize operating results
• Maintains site coverage always
• Track time off requests to ensure site coverage; responds to emergency situations, call-offs, and absences to ensure that client sites have coverage
• Maintains current knowledge of sites and their requirements to include but not limited to: availability and time of services, as well as client exclusion/bans lists.
• Screen and respond to incoming calls, and help drive the operational and customer service processes
• Relay accurate information to ensuring proficient, quality client and employee experiences
• Coordinates the schedules and assignments of security staff; briefs supervisors on changes to post schedules and sending out Training Schedule emails new Security Officers
• Assist Operational needs to include completing shift reach outs, filing, compliance tracking, answering dispatch calls and maintain uniform inventory
• Adhere to company notification standards in all communications
• Provide analytical and accurate reports, maintain logs for various Operational functions
• Troubleshooting any and all customer problems
• Must have weekend availability for seamless Operations

*Minimum qualifications (preferred):

• 1+ years of scheduling experieince for 200+ employees, Administrative, Dispatch experience in corporate setting
• AA degree ot higher
• Ability to navigate mobile and computer applications and systems
• Knowledge of Google suite
• Must have a friendly demeanor: ability interact professionally both on the phone with customers, clients and potential applicants
• Track record of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
• Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships
• Must be able to commute to Marin County, work performed in office
• Strong decision-making skills
• Ability to thrive in a fast pace environment and multi-task with ease
• Experience handling questions and concerns, with speed and professionalism

Job Types: Full-time, Part-time

Pay: $24.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• On call
• Overtime
• Weekend availability

COVID-19 considerations:
The safety of our Guards, clients and customers is top priority. We require the wearing of masks at all times, frequent hand washing, social distancing, and cleaning of surfaces throughout our shifts. BSG00928.2202

Ability to commute/relocate:

• Novato, CA 94949: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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