Job description

Our amazing, mission-based organization is looking for an Operations Manager! At British Swim School, the Operations Manager is responsible for the overall success of day-to-day operations at all of our British Swim School locations. With a focus on professionalism, team cohesion, and exceptional customer service, the Operations Manager will ensure that British Swim School remains the Bay Area's premiere water survival and learn-to-swim program for students of all ages.

WE PROVIDE:

• Excellent culture - mission driven managers that give back to the community and their staff
• Opportunity for growth at an award winning business with massive expansion opportunities (2021 family favorite swim lessons in the Peninsula)
• Structured, paid training (including lifeguard certification)
• Vacation and sick time for part time and full-time employees
• Paid birthday time off
• Highly competitive pay
• Health benefits for full time employees
• Company matched retirement account
• Robust employee retention program
• Happy, laughing, singing KIDS

Job Duties include, but not limited to:

• Oversee the recruiting, hiring, training, and retaining of quality instructors and deck ambassadors
• Manage budgets to ensure long-term success for British Swim School
• Ensure our 7-day-a-week program is delivered at a consistently high quality across all days and locations, including staff scheduling, progress updates, and quality checks
• Promote and manage expansion and growth throughout our territory
• Communicate effectively with families to provide an exemplary customer experience each and every interaction
• Track key performance metrics and make adjustments and changes quickly and effectively

Success Characteristics:

• Customer and People-first attitude
• Friendly, outgoing, professional
• Attention to detail and ability to manage to a budget
• Goal-driven with an ability to set and achieve goals independently
• Effective communicator with proven success in developing cohesive teams in a customer-service environment
• Proactive problem solver and idea-generator
• Motivated by helping people- this is a Feel-Good, Life-Saving business!

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We have extensive protocols in place to keep our employees safe. Full protocols are here: https://britishswimschoolbayarea.freshdesk.com/en/support/solutions/articles/73000513595-health-and-safety-protocols

Work Location: One location

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